Product Delivery Chief

California Department of Motor Vehicles; California (MO); On-site; USD 180,000 - 260,000; Full time

Job summary

The California DMV seeks an executive leader with expertise in digital transformation, policy modernization, and complex operational delivery to lead statewide modernization of driver licensing and identification services. This role shapes identity, credentialing, customer service, and compliance for Californians.

You will guide modernization strategy, oversee enterprise rules, and collaborate with headquarters, field offices, partner agencies, and private‑sector teams to deliver a secure,

Qualifications

• Experience leading digital transformation initiatives for complex or regulated systems in public or private sectors.
• Proven ability to steer policy modernization and enterprise-level decision making.
• Experience managing high‑volume, customer‑facing service delivery and licensing operations.

Responsibilities

• Lead statewide DL/ID policy, business modernization, and enterprise decision‑making.
• Oversee functional requirements, business rules, and system workflows.
• Ensure system design aligns with identity standards, regulatory requirements, and real licensing workflows.
• Direct statewide release planning, business readiness, and customer experience improvements.
• Communicate modernization impacts to executives, field leadership, and external stakeholders.
• Resolve cross‑functional issues and maintain delivery velocity and program stability.

Skills

Digital transformation

Policy modernization

Operational delivery

Identity management

Credentialing

Product governance

Policy leadership

Enterprise operational strategy

Job description

This position is located at DMV Headquarters in Sacramento.

Final Filing Date: 10/13/2026

The California DMV is seeking an executive leader with deep experience in digital transformation, policy modernization, and complex operational delivery to lead statewide modernization of driver licensing and identification services. This high-impact role shapes identity, credentialing, customer service, and compliance for millions of Californians.

As the DMV’s senior authority for DL/ID business policy, you will guide modernization strategy, oversee enterprise business rules, and ensure new systems accurately support California’s licensing operations. You will collaborate across headquarters, field offices, partner agencies, and private‑sector modernization teams to deliver a secure, efficient, customer‑centric statewide licensing platform.

Key Responsibilities

• Lead statewide DL/ID policy, business modernization, and enterprise decision-making.
• Oversee functional requirements, business rules, and system workflows.
• Ensure system design aligns with identity standards, regulatory requirements, and real licensing workflows.
• Direct statewide release planning, business readiness, and customer experience improvements.
• Communicate modernization impacts to executives, field leadership, and external stakeholders.
• Resolve cross-functional issues and maintain delivery velocity and program stability.

Ideal Background

Executives with experience in:

• Digital transformation or modernization of complex or regulated systems
• Identity management, credentialing, or high‑volume service operations
• Product governance, policy leadership, or enterprise operational strategy
• Public-sector leadership or private-sector modernization at scale

This role offers the opportunity to lead one of the largest licensing modernization efforts in the nation and deliver long‑term improvements to statewide service delivery and customer experience.

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