Product Communications & Training Lead

Ntrepid Corporation; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Ntrepid Corporation seeks a Product Communications Specialist to create and manage content across technical docs, training materials, and marketing assets. You will translate complex tech into clear government, defense, and commercial messaging while collaborating with product and marketing teams.

You will develop guides, update training modules, and support the Academy Learning Center, ensuring consistency with Ntrepid’s voice and standards.

Qualifications

• U.S. Citizenship required.
• Submit three writing samples (~600 words each).
• Bachelor's degree in Communications, Marketing, Technical Writing, or related field.
• 2+ years of experience in technical writing, content creation, or marketing communications.
• Proficiency in Adobe InDesign and formatting of high-quality materials.
• Ability to simplify technical jargon for diverse audiences.
• Familiarity with documentation tools like JIRA and version control processes.
• Knowledge of social media content management and analytics tools.
• Excellent organizational skills and attention to detail.
• B2G experience is a plus.

Responsibilities

• Develop and maintain user guides, access guides, and product SharePoint pages.
• Ensure consistency and accuracy in technical documentation for diverse audiences.
• Maintain and organize the Documentation JIRA project; ensure timely updates.
• Provide technical writing and formatting support for RFPs, RFIs, and other needs.
• Interface with Product team to align on roadmap and communicate features.
• Create training materials: video scripts, quizzes, modules, guides.
• Audit and update training materials reflecting product updates.
• Ensure version control across training documentation and Living On initiative.
• Collaborate with Account Managers to manage Academy Learning Center access.
• Support administration of Academy Learning Center as needed.
• Create and maintain public-facing content: website copy, data sheets, briefs, white papers, decks, case studies.
• Translate technical capabilities into messaging for government, defense, and commercial audiences.
• Support product messaging, positioning, terminology, and proof points.
• Ensure marketing materials reflect current capabilities and brand voice.
• Contribute to campaigns, product launches, events, and customer communications.
• Manage corporate social media content creation, posting, and analytics.

Skills

Technical Writing

Content Creation

Marketing Communications

Adobe InDesign

JIRA

Version Control

Social Media Analytics

Organizational Skills

Education

Bachelor's degree in Communications/Marketing/Technical Writing

Tools

Adobe InDesign

JIRA

Job description

Ntrepid Corporation seeks a Product Communications Specialist to create and manage content across technical docs, training materials, and marketing assets. You will translate complex tech into clear government, defense, and commercial messaging while collaborating with product and marketing teams.

You will develop guides, update training modules, and support the Academy Learning Center, ensuring consistency with Ntrepid’s voice and standards.