Product Communications Specialist (Tech Writing & Training)

Ntrepid LLC; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Ntrepid LLC is seeking a Product Communications Specialist to develop and deliver content that educates, engages, and inspires external audiences while aligning with our voice. You will synthesize complex tech into clear materials and collaborate across Marketing, Product, and SMEs to support government, defense, and commercial sectors.

In this role, you will support academy trainings, create training materials, and manage public-facing content including website copy, data sheets, and case

Qualifications

• Bachelor’s degree in Communications, Marketing, Technical Writing, or a related field.
• 2+ years of experience in technical writing, content creation, or marketing communications.
• Proficiency in Adobe InDesign and experience with creating formatted, high-quality materials.
• Strong ability to simplify technical jargon for diverse audiences.
• Familiarity with documentation tools like JIRA and version control processes.
• Knowledge of social media content management and analytics tools.
• Excellent organizational skills and attention to detail.
• B2G experience a plus.

Responsibilities

• Develop and maintain user guides, access guides, and product SharePoint pages that align with Ntrepid’s style and voice.
• Ensure consistency and accuracy in technical documentation for a diverse audience.
• Maintain and organize the Documentation JIRA project to ensure timely updates and workflows.
• Provide technical writing and formatting support for RFPs, RFIs, and other business needs.
• Interface with the Product team to align on product roadmap and key objectives, and work closely with product owners to clearly communicate features and enhancements.
• Collaborate on training materials, including video scripts, quizzes, and interactive learning modules.
• Audit and update training materials to reflect product updates and business needs.
• Support the administration and day-to-day management of the Academy Learning Center.

Skills

Technical writing

Content creation

Marketing communications

Organization

B2G experience

Social media analytics

Education

Bachelor’s degree in Communications, Marketing, Technical Writing, or a related field

Tools

Adobe InDesign

JIRA

Version control

Job description

Ntrepid LLC is seeking a Product Communications Specialist to develop and deliver content that educates, engages, and inspires external audiences while aligning with our voice. You will synthesize complex tech into clear materials and collaborate across Marketing, Product, and SMEs to support government, defense, and commercial sectors.

In this role, you will support academy trainings, create training materials, and manage public-facing content including website copy, data sheets, and case