Product Communications Lead, Business

We Love AI Jobs; San Francisco (CA); Hybrid; USD 297,000 - 330,000; Full time

Job summary

OpenAI is seeking a senior product communications leader to own the business product story across enterprise markets. You will set positioning, shape executive narratives, and drive launch materials, working closely with Product, Research, Marketing, Sales, and Communications.

You will build an ongoing editorial program grounded in customer proof, translate complex tech into business value, and manage media outreach and spokesperson readiness at speed.

Qualifications

• Deep experience translating complex enterprise tech into clear business value.
• Proven track record leading launches and sustaining market narratives.
• Excellent writing that explains tech without jargon.

Responsibilities

• Set positioning for business products and connect capabilities to customer needs and evidence.
• Lead communications for priority launches across products, developer capabilities, and agents.
• Build an editorial program using customer stories, explainers, and executive perspectives.

Skills

Product communications

Strategic positioning

Business storytelling

Technical writing

Media relations

Product launch communications

Executive communications

Customer storytelling

Job description

# Product Communications Lead, BusinessOpenAISan Francisco (Hybrid)Full-time$297,000 – $330,000 / yearAI tools:ChatGPTCodexUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis communications role shapes OpenAI’s business product messaging and leads storytelling for major enterprise product launches. You’ll work with Product, Research, Marketing, Sales, and Communications partners to explain product capabilities in business terms and build an ongoing program grounded in customer evidence.* Permanent* Hybrid### Skills and expertiseProduct communicationsStrategic positioningBusiness storytellingTechnical writingMedia relationsProduct launch communicationsExecutive communicationsCustomer storytelling### Key responsibilities* Set positioning for business products by connecting capabilities to customer needs and evidence.* Lead communications for priority launches across business products, developer capabilities, and agents.* Build an ongoing editorial program using customer stories, explainers, and executive perspectives.## How this job comparesCompared with 81 open lead marketing jobs on October 10, 2026.Pay: This job pays $297K to $330K a year. The 40 open lead marketing jobs that publish US pay start at $173K on average, so this job starts about 71% higher.Similar open jobs: We Love AI Jobs lists 81 open lead marketing jobs at 58 companies.Remote work: This job is hybrid. 13 of the 81 lead marketing jobs (16%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The role regularly communicates about OpenAI products and their AI capabilities, including ChatGPT and Codex. Its core work is communications, not hands-on model development.## Full descriptionAbout the TeamOpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity.Our Communications team supports that mission by explaining our technology, our values, and how we safely build powerful AI. We help business leaders see what AI can make possible for their organizations, show how customers use OpenAI’s products, and explain how AI is changing the way people work.About the RoleWe are looking for a senior product communications leader to own OpenAI’s B2B product story across business, trade, and nontraditional media. You will lead B2B communications for major product and platform moments, translate technical capabilities into clear business value, and build a sustained editorial program grounded in customer proof. Your work will help business leaders understand the problems our products solve and the outcomes they can enable using frontier intelligence.This is an exceptionally fast-paced, hands-on role that spans every altitude of communications. You will move from setting strategic positioning and shaping executive narratives to writing launch materials, developing media pitches, and delivering the details that make a story land. Working closely with Product, Research, Marketing, Sales, and our central Product Communications team, you will identify buyer needs, substantiate our claims, and carry a clear, consistent B2B story into the market.This role reports to the Head of Business Communications.In this role, you will:• Set the positioning for OpenAI’s business products, connecting new capabilities to customer needs, the work they enable, and the evidence behind our claims.• Lead business storytelling for priority launches across Codex, ChatGPT Work, API and developer capabilities, agents, and other enterprise products, in partnership with central Product Communications and product owners.• Build a sustained editorial program between launches, using customer stories, explainers, and executive perspectives to show how our products create value in practice.• Turn complex product developments into clear, accurate stories for people who buy, build with, or assess our products.• Build relationships with reporters and other voices who shape enterprise technology decisions, developing stories that extend beyond launch-day coverage.• Drive launch execution from early messaging and customer proof through spokesperson preparation, media outreach, and learning from the response.• Advise senior partners on the business story, clarify ownership and expert review early, and help teams make sound decisions quickly when priorities change.You might thrive in this role if you have:• Deep experience communicating complex enterprise technology in terms of business needs and outcomes.• A record of leading significant launches and building a durable market narrative between them.• Excellent writing, with a habit of explaining technical capabilities without jargon.• Strong judgment about what enterprise buyers need to know, what customer evidence supports, and where future ambition begins.• The confidence to work closely with senior executives and bring teams to a decision under pressure.• The ability to move from strategy into hands-on execution at speed, and curiosity about new ways to reach business audiences.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.