Product Application Specialist-Radiology

INFINITT North America; Phillipsburg (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Join INFINITT North America as a Radiology PACS Product Specialist, providing crucial training and support for our healthcare solutions. The ideal candidate will have a clinical background in radiology, strong communication skills, and a passion for innovation in a fast-growing industry. This role includes ensuring successful implementations and user education while being part of a dedicated team focused on exceptional patient care and service.

Benefits

Career growth opportunities

Competitive benefits

Innovative company perks

Qualifications

• At least 3 years in a clinical setting or knowledge in workflow and imaging.
• Experience as a superuser, trainer, or specialist of a similar product.
• Hands-on experience with PACS is a plus.

Responsibilities

• Provide training and support for INFINITT Radiology PACS.
• Participate in implementations and provide user training.
• Offer troubleshooting support for customers.

Skills

Public speaking

Excellent written communication

Excellent organization skills

Problem solving

Adaptability

Tools

Microsoft Office

Job description

INFINITT North America

Job Description: INFINITT Radiology PACS Product Specialist

Are you looking for an exciting career to join a fast-growing company in an innovative and fascinating industry? At INFINITT North America, we take great pride in our top priority – patient care! We are indirectly involved in saving patient lives every day by providing a solution to hospitals and healthcare systems delivering imaging, reporting, artificial intelligence, etc. Our portfolio includes Picture Archiving Communication Systems (PACS) for Radiology, Cardiology, Pathology, Dental, Ophthalmology, even Veterinary care, and much more. We prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. INFINITT North America encompasses both healthcare and information technology (two of the fastest growing and exhilarating industries) positioning us in between the cutting edge of technology and the medical field every day. We look for individuals who share our passion in this unique and appealing industry seeking long-term employment. When you join INFINITT, you become part of our family. We take precedence in continuous company improvements, employee engagement, employee feedback and recognition, and our strong culture that we’re so very proud of. We’ve demonstrated this even further with our “Great Place to Work” certification. In addition to all of this, we offer many career growth opportunities, competitive benefits, and excellent and innovative company perks. Do you have what it takes, can you envision your future with us, and do you want to be part of something truly special?

The Radiology PACS Product Specialist will function as a resource for the INFINITT Radiology PACS support team. In this position, you will be responsible for learning the INFINITT PACS Product from a training/demo perspective, support, and product implementations.

Principle Functions

• Radiology PACS Application Training
• Supporting Help Desk tickets with application training and questions.
• Providing remote training for INFINITT Radiology PACS implementations.
• Participate in on-site implementation and provide training to all users (System Admins, Super Users, Radiologists, Transcriptionists, etc.)
• Radiology PACS Subject Matter Expert for Implementations
• Overseeing the creation of the RADIOLOGY PACS Statement of Work
• Initial preparatory build of RADIOLOGY PACS environments within an INFINITT PACS environment
• Primary education for customer on environment preparation, base accounts build, system rules, hanging protocols, etc.
• Primary resource for end user education
• Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective.
• RADIOLOGY PACS Product Support
• Provide telephone, remote access, and email support to INFINITT RADIOLOGY PACS customers.
• On occasion, provide on-site support to customers – this can include driving and/or flying to customer locations.
• Go-Live and On-site Support
• Traveling to facilities to support INFINITT implementations or supporting remotely.
• Troubleshooting issues for INFINITT RADIOLOGY PACS product or triaging the issue to appropriate resources.
• Identify concerns during Implementation and escalate accordingly
  
  

Secondary Functions

• Demonstrations
• On-site or remote sales support, which includes demonstrations of the INFINITT product and/or workflow discussions.
• Attendance of conferences and tradeshows for demonstration of the INFINITT product.
• Learning and keeping up to date on industry trends.
• Radiology PACS Support
• Learn the Radiology PACS product to the appropriate tier
• Be capable of supporting Radiology PACS needs as a secondary role to supporting the RADIOLOGY PACS customer needs
  
  

Essential Experience

The RADIOLOGY PACS Product Specialist should have a Radiology Background with at least 3 years in a clinical setting and/or knowledge in workflow and imaging, preferably from the industry side. The specialist should have experience and competency in using the software within a radiologist’s workflow- either as a superuser, trainer, or specialist of a similar product. Knowledge and hands on experience with PACS is a plus.

• Well versed with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
• Public speaking to small and large audiences
• Excellent written communication skills
• Excellent organization skills and ability to perform under pressure
• Knowledge and experience of hospital systems, modalities, and workflows
  
  

Essential Characteristics

Skills

The candidate must be a professional and team oriented individual with the ability to problem solve by thinking “outside of the box”, remain calm and contain composure during high pressure or chaotic situations, and have good judgement to escalate or deescalate when needed. The candidate must exhibit eager and willingness to add to their knowledge base/skills and grow professionally. The candidate should possess the following qualities:

• Authentic, passionate, and driven
• Integrity (honest, sincere, respectful, trustworthy, ethical)
• Good judgment (using both reasoning and intuition)
• Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
• Good interpersonal maturity and teamwork
• Proactive
• Adaptable
• Seeking and able to commit to long-term employment