Product and Installation Specialist, Natural Stone Tile

Elon Tile & Stone; Bethel (CT); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

401K

Medical

Dental

Vision

Job summary

Elon Tile & Stone in Bethel, CT seeks a Product and Installation Specialist for Natural Stone Tile to support dealers, sales reps, and customers with expert product knowledge and installation guidance. You will advise on stone selections, share installation best practices, troubleshoot issues, and help create product guides and marketing materials, while collaborating with sales and service teams.

This full-time hybrid role offers a base salary and benefits, with opportunities to influence

Qualifications

• Experience with natural stone tile, understanding of stone properties, finishes, and applications (conveys core knowledge).
• Familiarity with tile installation methods, substrates, adhesives, grouts, sealers, and maintenance; interpret guidelines.
• Deliver, monitor, coach and guide technical and non-technical training for staff.
• Maintain installation guides for website and sales staff.
• Strong customer service orientation; communicate clearly with dealers, designers, contractors, and end customers.

Responsibilities

• Advise on selection and application of natural stone tile products and installation best practices.
• Troubleshoot product or installation issues and answer technical questions about stone performance.
• Collaborate with sales and customer service to prepare product recommendations and design concepts.
• Maintain up-to-date knowledge of new stone offerings and document installation standards and FAQs.
• Create blogs and guides to educate customers via website.

Skills

Natural stone knowledge

Tile installation methods

Dealer/customer communication

Staff training

CRM systems proficiency

Technical problem solving

Documentation & guides

Remote work capable

Tools

CRM software

Basic office software

Job description

Company Description

For over 50 years, Elon Tile & Stone has been servicing the tile and stone industry, adjusting to trends and demands. Our goal is to supply a high-end product at an affordable price. We offer a unique dealership program comprised of beautifully designed small concept boards, created to help our dealers inspire their customers. We take pride in building a strong relationship with our customers. We focus on supporting the growth of our clients while maintaining a long-term relationship by selling strictly to our dealer network. More information about Elon Tile & Stone and its offerings can be found at www.elontile.com.

Role Description

The Product and Installation Specialist, Natural Stone Tile is a full-time position with the possibility of a hybrid role focused on supporting dealers, sales representatives, and end customers with product and technical expertise. Day-to-day responsibilities include advising on the selection and application of natural stone tile products, providing guidance on installation best practices, troubleshooting product or installation issues, and answering technical questions related to stone characteristics and performance. The specialist will collaborate closely with sales and customer service teams to prepare product recommendations, review design concepts, and ensure accurate information is shared through concept boards and marketing materials. Additional duties include maintaining up-to-date knowledge of new stone offerings, documenting installation standards and FAQs, and contributing feedback to improve product lines and dealer support tools.

Qualifications

• Experience with natural stone tile, understanding of stone properties, finishes, and appropriate applications.
• Familiarity with tile installation methods, substrates, adhesives, grouts, sealers, and maintenance practices; ability to interpret installation guidelines and provide practical recommendations.
• Deliver, monitor, coach and guide technical and non-technical training for staff.
• Maintain installation guide to be used via website and sales staff.
• Strong customer service orientation, ability to communicate clearly with dealers, designers, contractors, and end customers; skilled in explaining technical concepts in accessible language.
• Help identify and develop substitute selling courses with customer service.
• Create product lists of substitute selling material.
• Define and discuss porcelain terminology comparing industry standard to current and potential material.
• Proficiency in written and verbal communication, including preparing product guides, installation notes, and responses to technical inquiries; attention to detail in documentation. Create blogs for educating customers via website.
• Ability to work independently in a remote environment, manage time effectively, and collaborate with sales, marketing, and customer service teams across different locations.
• Experience in tile, stone, flooring, or building materials industry; comfort using basic office software, CRM systems, and digital collaboration tools.
• Prior experience in product support, technical sales, installation supervision, or similar roles in the tile/stone or construction sector; relevant certifications in tile or stone installation are a plus.

The position includes a competitive base salary.

• paid vacation
• 401K
• medical
• dental
• vision,and more

We are hiring to immediately fill the position. https://elontile.com/