Product Analyst II – Order Management System

McCarthy Holdings, Inc.; Newport Beach (CA); On-site; USD 79,000 - 99,000; Full time

Job summary

McCarthy Holdings, Inc. is hiring a Product Analyst II to independently deliver analysis, configuration, testing, and documentation for the Order Management System. You will align OMS capabilities with catalogs, pricing, requests, orders, and fulfillment while partnering with Product Lead and technical teams.

You translate business needs into actionable requirements, drive testing, data quality, and Tier 2 support, ensuring a smooth transition to the target-state OMS platform.

Qualifications

• Bachelor's degree in business, information systems, supply chain, operations, or a related field.
• Minimum of three years of experience in product management, systems analysis, or related roles.
• Strong verbal and written communication, problem-solving, and stakeholder-management skills.
• Solid knowledge of OMS-related processes across orders, fulfillment, billing, catalogs, pricing, and integrations.
• Experience with requirements elicitation, user stories, process mapping, and design of configuration changes.
• Experience with application configuration, data validation, testing, and Tier 2 support.

Responsibilities

• Subject matter expert for OMS workflows across catalogs, pricing, requests, orders, fulfillment, and billing.
• Collaborate with operations, Foundry, CMiC, vendors and tech teams to improve efficiency and data quality.
• Translate business needs into requirements, user stories, acceptance criteria; perform fit-gap analysis.
• Maintain OMS configuration and master data; support transition to target-state platforms.
• Plan and execute configuration changes and testing; validate cross-system data exchanges.
• Provide Tier 2 support and route issues into the backlog with clear fixes and improvements.
• Monitor usage, incidents, and data quality to drive continuous improvement.

Skills

Communication

Analytical thinking

Stakeholder management

Requirements elicitation

Education

Bachelor's degree in business, information systems, supply chain, operations, or related field

Job description

McCarthy Holdings, Inc. (McCarthy), is the holding entity for McCarthy Building Companies, Inc., the oldest privately‑held national construction company in America, and Castle Contracting. McCarthy provides the crucial business infrastructure for these entities and connects the day‑to‑day operations to ensure seamless operations across the business. Repeatedly honored as a great place to work and healthiest employer, McCarthy is a 100 percent employee‑owned company.

At McCarthy, we are committed to sustaining a culture that delivers great experiences for everyone. This begins with developing high‑performing individuals and teams through our award‑winning learning and development programs, best‑in‑class Total Rewards benefits, and our inclusive culture aligned with our core values: Genuine. We, Not I. All In.

How do McCarthy partners define our culture?

• We Live Our Core Values: We do whatever it takes to deliver on our promises with honesty and integrity.
• We are Employee Owned: We are personally invested in building the things people need in our communities.
• We Feel Like a Family: We value genuine connections and help each other succeed in an inclusive environment.
• We are Builders: We respect the work we do and everyone who helps make it happen safely.

Position Summary

The Product Analyst II independently delivers analysis, configuration, testing, documentation, and support activities for McCarthy's Order Management System solutions. This role maintains the software capabilities that support product and service catalogs, pricing, requests, orders, fulfillment, billing, and related operational workflows across the 02S technology ecosystem. The role translates business needs into actionable requirements, drives solution options in partnership with the Product Lead and technical teams, and takes ownership of testing, documentation, data quality, and Tier 2 support with minimal day‑to‑day direction. The analyst will support the transition from current‑state solutions, including YardHub, to the target‑state OMS platform and will help ensure that the OMS remains aligned with Foundry experiences, CMiC financial processes, and other integrated systems.

Responsibilities

• Serves as a subject matter expert for OMS workflows spanning catalogs, pricing, requests, orders, fulfillment, billing, and related equipment, materials, and service processes.
• Partners with 02S operations, business stakeholders, Foundry, CMiC, vendors, and technical teams to identify improvements that increase efficiency, visibility, data quality, control, and user experience.
• Translates business needs into requirements, user stories, process maps, acceptance criteria, and configuration specifications; performs fit‑gap analysis and recommends solution options with the Product Lead.
• Maintains OMS configuration and master data, and supports target‑state implementation and transition activities, including process design, data validation, cutover readiness, and current‑state solution replacement.
• Plans and executes configuration changes and testing, including unit, regression, integration, and user acceptance testing; validates cross‑system data exchanges and escalates integration or data‑ownership issues.
• Maintains product and support documentation and provides structured Tier 2 support, including troubleshooting, root cause analysis, incident coordination, and routing of defects and enhancements into the backlog.
• Monitors usage, exceptions, incidents, data quality, stakeholder feedback, technical debt, and integration risks to identify continuous‑improvement opportunities; contributes to releases, training, vendor coordination, and OMS lifecycle health.

Success Criteria

• OMS workflows, configurations, integrations, master data, and documentation are accurate, current, and supportable.
• Requirements and changes are delivered with low rework, strong test results, and minimal production defects.
• OMS implementation and transition activities are completed with clear requirements, decisions, dependencies, acceptance criteria, and readiness evidence.
• Tier 2 OMS issues are resolved within agreed timeframes, with recurring problems addressed through durable solutions.
• Order, fulfillment, billing, catalog, pricing, and integration data is stable, accurate, and improving based on defined quality checks and exception trends.
• Stakeholders understand supported OMS processes and view the solutions as usable, reliable, and responsive to operational needs.
• The Product Lead and Group Product Manager view the Analyst as a dependable partner for OMS discovery, delivery, transition, support, and continuous improvement.

Qualifications

• Bachelor's degree in business, information systems, supply chain, operations, or a related field.
• Minimum of three years of experience in product management, systems analysis, business analysis, or a related role supporting order management, fulfillment, equipment, materials, services, or operational processes.
• Strong verbal and written communication, problem‑solving, analytical, and stakeholder‑management skills.
• Solid knowledge of OMS‑related business processes and the ability to map current‑state and future‑state workflows across orders, fulfillment, billing, catalogs, pricing, and integrations.
• Proficiency in requirements elicitation, user story writing, process mapping, and designing practical configuration changes in partnership with Product and technical teams.
• Experience with application configuration, data validation, testing, Tier 2 support, root‑cause analysis, and converting incidents or feedback into clear backlog items.
• Ability to monitor usage, exception, and incident trends and turn them into actionable insights while partnering effectively with business stakeholders, vendors, and technical teams.

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.

NOTICE TO EXTERNAL SEARCH FIRMS: McCarthy's Talent Acquisition Team is the only authorized representative permitted to engage with external search firms, staffing agencies, or other third‑party recruiting partners. McCarthy maintains an Approved Agency List for recruiting partners, which is reviewed and updated annually. McCarthy will only consider submissions from agencies with a signed fee agreement in place for the current year. McCarthy does not accept unsolicited resumes, candidate submissions, or referrals from agencies that do not meet these requirements. If a candidate is submitted without an active agreement, McCarthy will have no obligation to pay any fees and reserves the right to contact, engage, interview, or hire such candidate(s) without any financial or other responsibility to the submitting agency. Unsolicited resumes, including those sent directly to hiring managers or other employees, will be considered the property of McCarthy.

For California locations only, the salary range for this position is: $79,000 - $99,000 depending on location. This does not include a possible bonus and other benefits which can impact total compensation. Compensation offered may vary based on work location, experience, qualifications, specialty, training, and market and business considerations, among other factors.