Product Analyst II (Data/Digital)

Kelly; United States; On-site; USD 80,000 - 105,000; Full time

Job summary

Kelly is seeking a Product Analyst II (Data/Digital) to help design, implement, and manage digital data products transforming patient, family, and staff experiences. You will work with enterprise stakeholders to articulate requirements, write user stories, and identify value propositions.

Responsibilities include market research, promoting digital offerings, and contributing to the product roadmap while collaborating across disciplines to deliver measurable improvements in care delivery and

Qualifications

• Bachelor’s degree in a related field is required.
• Strong communication skills in meetings and with stakeholders.
• Minimum 2 years of product/business analysis experience.
• Experience in a Cerner/Oracle Health environment.
• Proficient with Tableau and Power BI visualization tools.
• Experience gathering requirements and creating workflow diagrams.
• Ability to analyze and recommend technical solutions for enterprise needs.
• Experience with Agile project management.
• Comfort working in a fast-paced, ambiguous environment.
• Healthcare IS experience is preferred.

Responsibilities

• Define business requirements and build user stories.
• Design, develop, and manage digital products and services.
• Collaborate with stakeholders across departments to expand the product roadmap.
• Create and analyze performance reports and analytics.
• Support data-driven decision making through insights.

Skills

Communication

Stakeholder management

Agile

Tableau

Power BI

Requirements gathering

Market research

MS Office

Healthcare IS

Cerner/Oracle Health

Education

Bachelor’s Degree

Tools

Tableau

Power BI

Visio

Microsoft Project

Job description

Work Authorization: Candidates must be authorized to work on a W-2 basis.

The Product Analyst II (Data/Digital) will assist with the design, implementation, and ongoing management of digital and data products and services to transform the experiences of patients, families, and staff.

The Product Analyst II (Data/Digital) will work closely with various enterprise stakeholders to articulate business requirements, build user stories, and identify value propositions. This role will conduct market research to understand industry problems and identify innovative solutions, as well as help promote digital and data product offerings to business stakeholders to continually develop and expand the product roadmap.

• Bachelor’s Degree in a related field required.

MUST: Candidates must demonstrate strong communication skills in meetings and with stakeholders.

• Minimum 2 years of experience in product/business analysis.


• Experience in a Cerner (Oracle Health) environment required.


• Development abilities in visualization tools, including Tableau and Power BI, required.


• Experience working with users to capture requirements and develop workflow diagrams that translate to application builds.


• Experience analyzing and recommending appropriate technical solutions to support the overall enterprise, including market research.


• Experience developing broader awareness of optimal use of solutions and maintaining relationships with enterprise leaders, including clinical, business, and research stakeholders, to support data-driven decision making.


• Experience with Agile Project Management methodologies.


• Experience managing multiple priorities and operating in a fast-paced, ambiguous, and complex environment with autonomy.


• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio.


• Healthcare IS experience preferred.

Key Responsibilities

Customer Service

• Resolve customer questions and complaints.


• Communicate effectively with customers and handle service problems and tickets politely and efficiently.


• Remain available and responsive to customers.


• Follow established procedures and utilize problem-solving skills.


• Maintain a pleasant and professional image.


• Customers may include internal department users, vendors, and peers within IS.

Solution Design & Development

• Analyze events, documentation, requirements, and business needs to design and develop solutions that solve problems and meet organizational needs.


• Design, code, and modify websites, applications, and forms from layout through functionality according to client specifications.


• Strive to create visually appealing solutions featuring user-friendly design and clear navigation.

Performance Improvement, Transformation & Innovation

• Demonstrate an ongoing understanding of and actively participate in performance improvement activities.


• Identify and proactively pursue business transformation opportunities.


• Apply innovation to enhance or solve current system and business workflow challenges.


• Act as a subject matter expert for department functions related to implementing and managing responsible systems.

Technical Skills & Industry Knowledge

• Maintain familiarity with multiple application systems and business functions, with working knowledge of selected systems and functions.


• Apply working knowledge of industry best practices, conventions, and regulations.


• Provide limited programming and/or integration expertise and work on moderately complex assignments.

Teamwork & Project Management

• Lead work efforts and coordinate activities across stakeholders.


• Use planning and organizational skills to manage and complete work efforts on time and on budget.

Reports & Analytics

• Generate both standard and ad hoc reports.


• Design and assist in developing nonstandard/custom reports as required.

Training

• Work with customers and/or vendors to provide training on new systems being implemented and rolled out for departmental use.


• Assist in training new staff members on applicable systems and applications.