Product Analyst I

TRS Recovery Services; Omaha (NE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Fuel Your Life program to support well

Paid holidays and generous time away

No-cost mental health support

Living Proof program to recognize Pees

Eight Employee Resource Groups

Professional growth with training and内

Insurance options from day one

401k match and ESPP

Tuition assistance and reimbursement

Paid parental and military leave

Job summary

Fiserv is seeking a Product Analyst I to be the primary liaison between the company and clients, delivering expert support on Fiserv products. You will work with major financial institutions, troubleshoot inquiries, and maintain high service quality to ensure client success.

The role is on-site in Omaha, requiring strong communication skills, client-focused service, and collaborative problem-solving to drive client outcomes and satisfaction.

Qualifications

• Bachelor's degree in Business, Finance, or an equivalent field or combination of education and experience.
• Three or more years of advanced client support experience.
• Two or more years of financial processing or financial technology experience.
• Strong verbal and written communication skills.
• Strong customer-service orientation.

Responsibilities

• Develop strong product knowledge and provide service support to clients and internal partners.
• Work closely with clients and internal partners to troubleshoot, research, and resolve product inquiries and issues affecting clients' use of Fiserv products.
• Take a "Client First" approach by providing consultative service that supports client and company objectives.
• Cultivate positive relationships with clients and internal partners.
• Respond to client inquiries and research issues related to credit card processing.
• Research and provide information regarding client inquiries received through phone, email, or support tickets.
• Resolve customer inquiries as they are reported by applying system knowledge and consulting internal subject‑matter experts as needed.
• Participate in on‑call coverage and after‑hours support on a rotating or as‑needed basis to support incident response outside normal business hours.

Skills

Client support

Communication

Customer service

Education

Bachelor's degree in Business/Finance or equivalent

Tools

PCF

DMM

ACS

OCS

FDWC

Dialer

Rules

Job description

Job Title

Product Analyst I

About your role:

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech companies, consumer and business credit bureaus, government agencies, and merchants.

As a successful Product Analyst, you will serve as the primary liaison between Fiserv and our clients, providing support and consultation on the use of Fiserv products. You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on the client experience by helping ensure the highest levels of service and quality are consistently delivered to our customers.

What you'll do:

• Develop strong product knowledge and provide service support to clients and internal partners.


• Work closely with clients and internal partners to troubleshoot, research, and resolve product inquiries and issues affecting clients\' use of Fiserv products.


• Take a \"Client First\" approach by providing consultative service that supports client and company objectives.


• Cultivate positive relationships with clients and internal partners.


• Respond to client inquiries and research issues related to credit card processing.


• Research and provide information regarding client inquiries received through phone, email, or support tickets.


• Resolve customer inquiries as they are reported by applying system knowledge and consulting internal subject‑matter experts as needed.


• Participate in on‑call coverage and after‑hours support on a rotating or as‑needed basis to support incident response outside normal business hours.

Experience you'll need to have:

• Bachelor\'s degree in Business, Finance, or an equivalent field or combination of education and experience.


• Three or more years of advanced client support experience.


• Two or more years of financial processing or financial technology experience.


• Strong verbal and written communication skills.


• Strong customer-service orientation.

Experience that would be great to have:

• Knowledge of Fiserv systems, including PCF, DMM, ACS, OCS, FDWC, Dialer, and/or Rules.


• Experience utilizing Splunk or similar monitoring and analysis tools to investigate application behavior, system events, and client‑impacting issues.


• Knowledge of API concepts and integrations, including request and response processing, data exchange, and troubleshooting integration‑related issues.


• Knowledge of file transmission concepts and processes, including secure file exchange, file processing, and troubleshooting transmission or processing failures.

How you'll work:

This role is on‑site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.


• Paid holidays and generous time away policies.


• No-cost mental health support through Employee Assistance Programs.


• Living Proof program to recognize your peers\' extra effort with points redeemable for rewards.


• Eight Employee Resource Groups to foster a collaborative culture and expand your network.


• Unparalleled professional growth with training, development, and internal mobility opportunities.


• Medical, dental, vision, life, and disability insurance options available from day one.


• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.


• Tuition assistance and reimbursement program.


• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for c