Product Analyst

Sidley Austin; Chicago (IL); Híbrido; USD 85.000 - 108.000; Jornada completa

Descripción de la vacante

Sidley Austin LLP in Chicago is seeking a Microsoft 365 Administrator to manage SharePoint Online, Teams, and OneDrive. You will configure sites, permissions, workflows, and data migrations while supporting end users and coordinating with IT teams.

The role requires 2+ years of experience with Microsoft 365 apps, strong troubleshooting, and excellent communication. This is a hybrid position in Illinois with a comprehensive benefits package.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent work experience.
• Minimum of two years of experience supporting business applications and end users in IT, corporate, or professional services environment.
• Working knowledge of Microsoft 365 applications and administration, including SharePoint Online, Teams, Exchange Online, and OneDrive.
• Experience configuring and administering SharePoint Online, including sites, document libraries, permissions, and content types.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsabilidades

• Support day-to-day administration, configuration, and maintenance of Microsoft 365 collaboration platforms (SharePoint Online, Teams, OneDrive).
• Configure and maintain SharePoint Online sites, document libraries, content types, permissions, and workflows.
• Troubleshoot platform issues and coordinate with Service Desk and IT teams as needed.
• Support data migration, import, and export activities with validation and troubleshooting.
• Maintain knowledge of Microsoft 365 applications and integrations.
• Prepare reports on platform usage, data quality, and adoption to identify improvement opportunities.
• Provide end-user support and training on Microsoft 365 tools and processes.
• Participate in projects to implement enhancements and governance across Microsoft 365 services.
• Collaborate with Infrastructure, Security, and other teams on governance and security standards.

Conocimientos

Analytical thinking

Troubleshooting

Communication

Organizational skills

Time management

Customer service

Educación

Bachelor’s degree in Information Technology or related field

Herramientas

SharePoint Online

Microsoft Teams

OneDrive

Exchange Online

Power Platform

PowerShell

Active Directory / Entra ID

Descripción del empleo

Duties and Responsibilities:

• Support the day-to-day administration, configuration, and maintenance of Microsoft 365 collaboration platforms, including SharePoint Online, Microsoft Teams, OneDrive, and related applications.
• Configure and maintain SharePoint Online sites, document libraries, content types, permissions, and standard workflows in accordance with established Firm standards and business requirements.
• Troubleshoot and resolve application and collaboration platform issues, including requests escalated by the Service Desk, and coordinate with other IT teams as needed.
• Support data migration, import, and export activities, including content validation and troubleshooting, to ensure accurate and consistent transfers between platforms.
• Maintain working knowledge of assigned Microsoft 365 applications, including platform configurations, content structures, functionality, and integrations.
• Prepare and analyze reports on platform usage, data quality, and adoption to support operational monitoring and identify opportunities for improvement.
• Provide end-user support and training on Microsoft 365 collaboration tools, including application functionality, standard processes, and technical issues.
• Participate in projects to implement enhancements, updates, and improvements to collaboration platforms and related systems.
• Identify and recommend improvements to platform configurations, workflows, and processes, and maintain related technical documentation and end-user materials.
• Collaborate with Infrastructure, Security, Modern Work, and other IT teams to support the implementation of established governance, security, and compliance standards across Microsoft 365 services.

Education and/or Experience:

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of two years of experience supporting business applications and end users in an IT, corporate, or professional services environment.
• Working knowledge of Microsoft 365 applications and administration, including SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive.
• Experience configuring and administering SharePoint Online, including sites, document libraries, permissions, and content types.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred:

• Experience supporting IT applications in a law firm or professional services environment.
• Knowledge of law firm structure, operations, and business practices.
• Experience with Microsoft Power Platform, including Power Apps and Power Automate.
• Experience with Microsoft Viva or other Microsoft 365 applications.
• Familiarity with identity and access management technologies, including Active Directory, Microsoft Entra ID, and single sign-on.
• Experience with PowerShell or other scripting and automation tools.

Other Skills and Abilities:

The following will also be required of the successful candidate:

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to interact effectively with Firm personnel at all levels.
• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and competing priorities under general supervision.
• Ability to work independently and collaboratively with technical teams and business stakeholders.
• Strong customer service orientation and ability to explain technical information to nontechnical users.

#LI-JW1

#LI-Hybrid

The target salary range for this role is:

$84,800 - $108,000 if located in Illinois.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.