IT Solutions Delivery Analyst

Sidley Austin LLP (IL LLP); Chicago (IL); Hybrid; USD 74,000 - 95,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits package

Job summary

Sidley Austin LLP is seeking an IT Solutions Delivery Analyst in Illinois to support planning, coordination, and implementation of IT solutions across Microsoft platforms, UC, mobility, and enterprise IT. You will translate business needs into technical requirements, coordinate tasks, and assist with user adoption.

The role requires a bachelor’s degree in IT or related field and at least 2 years of enterprise IT project delivery experience.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• Minimum of 2 years of experience implementing IT solutions in an enterprise setting.
• Hands-on experience in project delivery, systems support, infrastructure and application rollout.
• Familiarity with project management tools and methodologies (e.g., Smartsheet, Asana, Microsoft Project).
• Strong communication and collaboration skills, with an ability to work across technical and non-technical teams.
• Experience preparing presentations and project related documentation.

Responsibilities

• Assist with the delivery of IT projects by performing business/technical analysis, gathering and documenting requirements and processes, supporting solution design, developing reports, maintaining documentation, and participating in implementation activities.
• Collaborate with cross-functional teams to ensure solutions meet business goals and align with IT standards.
• Create and maintain project documentation such as process diagrams, test scripts, issue logs, training guides, and reports.
• Participate in all aspects of testing, troubleshooting, and validation of new solutions before deployment.
• Help coordinate end-user training, communications, and post-launch support.
• Monitor project progress, risks, and issues, escalating concerns when appropriate.

Skills

Business analysis

Technical analysis

Requirements gathering

Project coordination

Vendor management

End-user training

Education

Bachelor's degree in Information Technology or related field

Tools

Smartsheet

Asana

Microsoft Project

Job description

Summary:

The IT Solutions Delivery Analyst is responsible for supporting the planning, coordination, and implementation of IT solutions that enhance firmwide technology capabilities. This role focuses on executing high-quality solutions across key IT service areas such as Microsoft platforms, Unified Communications, Mobility, Infrastructure & Hosting, Financial, HR, Marketing and other core technologies. Working closely with IT Project Managers, IT Solutions Delivery Leads, Engineers, Portfolio Managers, and business stakeholders, the IT Solutions Delivery Analyst performs a wide range of tasks. For example, translating business needs into technical requirements, executing and coordinating implementation tasks, and supporting successful user adoption. This position is ideal for a detail-oriented, collaborative professional with a strong grasp of enterprise IT systems and a passion for reliable execution.

Essential Duties and Responsibilities:

Assist with the delivery of IT projects by performing business/technical analysis, gathering and documenting requirements and processes, supporting solution design, developing reports, maintaining documentation, and participating in implementation activities. Collaborate with cross-functional teams to ensure solutions meet business goals and align with IT standards. Create and maintain project documentation such as process diagrams, test scripts, issue logs, training guides, and reports. Participate in all aspects of testing, troubleshooting, and validation of new solutions before deployment. Help coordinate end-user training, communications, and post-launch support. Monitor project progress, risks, and issues, escalating concerns when appropriate. Support vendor interactions for product evaluations, execution, troubleshooting, and feedback. Prioritize user experience and quality in every phase of solution delivery.

Education and/or Experience Required:

Required: Bachelor’s degree in Information Technology or related field. Minimum of 2 years of experience implementing IT solutions in an enterprise setting. Hands-on experience in project delivery, systems support, infrastructure and application rollout. Familiarity with project management tools and methodologies (e.g., Smartsheet, Asana, Microsoft Project). Strong communication and collaboration skills, with an ability to work across technical and non-technical teams. Solid problem-solving and analytical thinking abilities. Experience in testing and facilitation of testing with end users. Experience preparing presentations and project related documentation.

Preferred: Consulting experience Legal industry experience Professional services experience Experience or exposure to Microsoft 365, unified communications, cloud services, IT security or enterprise infrastructure. Background in business analysis or project management.

Other Skills and Abilities:

Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities #LI-EC1 #LI-Hybrid

Salary

The target salary range for this role is: $74,000 - $95,000 if located in Illinois Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.

Accommodation

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Equal Opportunity

Sidley Austin LLP is an Equal Opportunity Employer.

About Sidley

Sidley is an elite global law firm with a known reputation of deploying innovative strategies to achieve powerful results. Business professionals are essential to the firm’s ability to deliver the highest quality legal services to our clients. We are always looking for talented, motivated individuals who thrive in a performance-driven culture to join our team. Sidley employs approximately 2,300 lawyers working with our clients in complex transactional, restructuring, crisis management, investigation, regulatory, and litigation matters. Our 160 years of perspective and reach are truly global, supported by 21 offices strategically situated in key commercial, regulatory, and financial centers across the world. Our lawyers and business professionals, fluent in more than 75 languages, possess the cultural awareness and cross-border legal acumen needed to bring clarity to a dynamic business landscape.