Product Analyst

Sidley Austin LLP (IL LLP); Chicago (IL); Hybrid; USD 85,000 - 108,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits program

Job summary

Sidley Austin LLP seeks a Product Analyst to support, configure, and enhance Microsoft 365 collaboration platforms (SharePoint Online, Teams, Exchange Online, OneDrive). You will work with IT teams and business stakeholders to ensure platforms meet firm standards and business needs.

You will administer, troubleshoot, and implement improvements, provide end-user training, and help governance and security across services. Hybrid work in Illinois role.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Minimum of two years supporting business applications and end users in an IT, corporate, or professional services environment.
• Working knowledge of Microsoft 365 applications and administration, including SharePoint Online, Teams, Exchange Online, and OneDrive.
• Experience configuring and administering SharePoint Online, including sites, document libraries, permissions, and content types.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Preferred: Experience in a law firm or professional services environment; knowledge of law firm structure.
• Experience with Microsoft Power Platform (Power Apps, Power Automate) and PowerShell scripting.

Responsibilities

• Support the day-to-day administration, configuration, and maintenance of Microsoft 365 platforms (SharePoint Online, Teams, OneDrive).
• Configure SharePoint Online sites, libraries, content types, permissions, and workflows per Firm standards.
• Troubleshoot and resolve platform issues and coordinate with IT teams as needed.
• Support data migration, imports/exports, and validate content transfers between platforms.
• Maintain knowledge of platform configurations, content structures, functionality, and integrations.
• Prepare and analyze reports on usage, data quality, and adoption to identify improvements.
• Provide end-user training on Microsoft 365 tools and processes.
• Participate in projects to implement platform enhancements and governance.
• Document configurations and end-user materials; collaborate with Security and other IT teams on standards.

Skills

Microsoft 365 knowledge

SharePoint Online

Microsoft Teams

Power Platform

PowerShell scripting

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

SharePoint Online

Microsoft 365 Admin Center

Power Automate

Power Apps

Azure AD / Entra ID

PowerShell

Job description

The Product Analyst supports the administration, configuration, maintenance, and enhancement of the Firm's Microsoft 365 collaboration platforms, including SharePoint Online, Microsoft Teams, Exchange Online, OneDrive, and related applications. Working with the Senior Manager, IT team members, and business stakeholders, the Product Analyst provides technical and operational support, assists with platform enhancements, and helps ensure collaboration technologies meet business needs and established Firm standards.

Duties and Responsibilities

• Support the day-to-day administration, configuration, and maintenance of Microsoft 365 collaboration platforms, including SharePoint Online, Microsoft Teams, OneDrive, and related applications.
• Configure and maintain SharePoint Online sites, document libraries, content types, permissions, and standard workflows in accordance with established Firm standards and business requirements.
• Troubleshoot and resolve application and collaboration platform issues, including requests escalated by the Service Desk, and coordinate with other IT teams as needed.
• Support data migration, import, and export activities, including content validation and troubleshooting, to ensure accurate and consistent transfers between platforms.
• Maintain working knowledge of assigned Microsoft 365 applications, including platform configurations, content structures, functionality, and integrations.
• Prepare and analyze reports on platform usage, data quality, and adoption to support operational monitoring and identify opportunities for improvement.
• Provide end-user support and training on Microsoft 365 collaboration tools, including application functionality, standard processes, and technical issues.
• Participate in projects to implement enhancements, updates, and improvements to collaboration platforms and related systems.
• Identify and recommend improvements to platform configurations, workflows, and processes, and maintain related technical documentation and end-user materials.
• Collaborate with Infrastructure, Security, Modern Work, and other IT teams to support the implementation of established governance, security, and compliance standards across Microsoft 365 services.

Education and/or Experience

• Required: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of two years of experience supporting business applications and end users in an IT, corporate, or professional services environment.
• Working knowledge of Microsoft 365 applications and administration, including SharePoint Online, Microsoft Teams, Exchange Online, and OneDrive.
• Experience configuring and administering SharePoint Online, including sites, document libraries, permissions, and content types.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Preferred: Experience supporting IT applications in a law firm or professional services environment.
• Knowledge of law firm structure, operations, and business practices.
• Experience with Microsoft Power Platform, including Power Apps and Power Automate.
• Experience with Microsoft Viva or other Microsoft 365 applications.
• Familiarity with identity and access management technologies, including Active Directory, Microsoft Entra ID, and single sign-on.
• Experience with PowerShell or other scripting and automation tools.

Other Skills and Abilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to interact effectively with Firm personnel at all levels.
• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and competing priorities under general supervision.
• Ability to work independently and collaboratively with technical teams and business stakeholders.
• Strong customer service orientation and ability to explain technical information to nontechnical users.

#LI-JW1 #LI-Hybrid

The target salary range for this role is: $84,800 - $108,000 if located in Illinois.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate.

Our compensation package also includes bonus eligibility and a comprehensive benefits program.

Benefits information can be found at Sidley.com/Benefits.

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [e-mail] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.

Sidley is an elite global law firm with a known reputation of deploying innovative strategies to achieve powerful results. Business professionals are essential to the firm’s ability to deliver the highest quality legal services to our clients. We are always looking for talented, motivated individuals who thrive in a performance-driven culture to join our team.

We encourage you to explore current openings and check back for future opportunities that align with your skills, experience, and career goals.

Sidley employs approximately 2,300 lawyers working with our clients in complex transactional, restructuring, crisis management, investigation, regulatory, and litigation matters. Our 160 years of perspective and reach are truly global, supported by 21 offices strategically situated in key commercial, regulatory, and financial centers across the world. Our lawyers and business professionals, fluent in more than 75 languages, possess the cultural awareness and cross-border legal acumen needed to bring clarity to a dynamic business landscape.