Product Analyst

Blue-Cross-Blue-Shield-Association; Chicago (IL); Hybrid; USD 81,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off and holidays

Lifestyle spending account

Job summary

Blue-Cross-Blue-Shield-Association seeks a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed strategy. Translate requirements into user stories, build dashboards, and define KPIs across the portfolio to shape roadmaps.

The role emphasizes analytics in SaaS or API-driven healthcare environments, SOC 2/compliance awareness, and collaboration with stakeholders to deliver measurable customer value.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field.
• Master’s degree preferred for advanced analytics or leadership roles.

Responsibilities

• Translate business requirements into user stories and technical features for development teams.
• Develop dashboards, reports, and analyses to provide actionable insights.
• Define and track KPIs across the product portfolio to measure adoption and performance.
• Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.
• Collaborate with product managers and engineering teams to deliver new product experiences.
• Support client-facing activities tied to product lifecycle and ensure features meet customer needs.

Skills

SQL

Tableau

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description Summary:We are seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy. This role bridges business and technical domains, transforming requirements into user stories, conducting in-depth analysis, and delivering insights that shape product roadmaps. The Product Analyst will use data, visualization, and market research to identify opportunities, optimize product experiences, and ensure BHI delivers value to customers across our portfolio.Responsibilities include but are not limited to:Translate business requirements into user stories and technical features that enable development teams to build impactful functionality.Develop dashboards, reports, and analyses (Tableau preferred) to provide stakeholders with actionable insights.Define and track KPIs across the product portfolio, measuring performance and adoption.Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.Work directly with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.Collaborate with design and stakeholders to define user acceptance criteria.Support client-facing activities tied to product lifecycle, ensuring product features align with customer needs.Conduct competitive landscape and market analysis to identify trends, risks, and opportunities.Use data to identify problems worth solving and propose solutions that align with customer and business needs.Independently navigate ambiguity, test hypotheses, and recommend product improvements based on evidence.Share insights with senior product leaders to influence roadmap prioritization.Demonstrate adaptability, initiative, and a growth mindset in learning new tools, frameworks, and approaches.Follow BHI’s compliance practices, including SOC 2, HIPAA, and secure data handling standards.Contribute to documentation and audit-readiness activities as part of product governance.The posting range for this position is:80,900.00 - 117,275.00Required Education, Certifications and Experience:EducationBachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related fieldMaster’s PreferredExperience5+ years of experience in product analysis, business analysis, or related analytics rolesClient-facing experience articulating design and methodology while extracting and incorporating feedback into product definitions.Product owner / analyst experience preferred.Healthcare consulting experience strongly preferredKnowledge Skills and AbilitiesProficiency in SQL (aggregate functions, joins) and data visualization tools (Tableau preferred). Experience in SaaS or API-driven product environments and with healthcare data/analytics. Strong problem-solving and critical thinking skills; comfort working with ambiguous inputs. Excellent written and verbal communication skills, with ability to present insights to technical and non-technical stakeholders. Familiarity with SOC 2 compliance and data governance requirements.Ability to define product requirements with demonstrable client value.Ability to assess and translate customer needs into product requirements by identifying underlying business objectives, challenging assumptions, and ensuring proposed solutions deliver measurable value.Preferred: Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.#LI_HYBRIDThe posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.