Product Analyst

Blue Cross Blue Shield Association; Chicago (IL); Hybrid; USD 81,000 - 117,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical/dental/vision insurance

Generous 401(k) matching

Lifestyle spending account

Job summary

Blue Cross Blue Shield Association (BCBSA) is seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy. This role bridges business and technical domains, translating requirements into user stories, building dashboards, and defining KPIs across our portfolio to optimize product experiences.

You will work with stakeholders to deliver new product features, conduct market analysis, and ensure compliance with SOC 2 and HIPAA

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field.
• Master’s preferred.
• 5+ years of experience in product analysis, business analysis, or related analytics roles.
• Client-facing experience articulating design and methodology while incorporating feedback into product definitions.
• Product owner/analyst experience preferred.
• Healthcare consulting experience strongly preferred.

Responsibilities

• Translate business requirements into user stories and technical features to enable development teams.
• Develop dashboards, reports, and analyses to provide stakeholders with actionable insights (Tableau preferred).
• Define and track KPIs across the product portfolio, measuring performance and adoption.
• Conduct customer behavior analysis using product analytics to inform roadmap decisions.
• Collaborate with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.
• Define user acceptance criteria with design and stakeholders.
• Support client-facing activities tied to product lifecycle, ensuring features meet customer needs.
• Conduct competitive landscape and market analysis to identify trends, risks, and opportunities.
• Use data to identify problems worth solving and propose data-driven solutions.
• Navigate ambiguity, test hypotheses, and recommend improvements with evidence.
• Share insights with senior product leaders to influence roadmap prioritization.
• Demonstrate adaptability, initiative, and a growth mindset in learning new tools and approaches.
• Follow SOC 2, HIPAA, and secure data handling standards.
• Contribute to documentation and audit-readiness as part of product governance.

Skills

SQL proficiency

Tableau/data visualization

Healthcare data analytics

Business analysis

Communication

SOC 2 compliance knowledge

Requirements definition

Education

Bachelor’s degree in CS/Engineering/Economics/Math/Business

Master’s degree preferred

Tools

Tableau

Job description

Job Description Summary

We are seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy. This role bridges business and technical domains, transforming requirements into user stories, conducting in-depth analysis, and delivering insights that shape product roadmaps. The Product Analyst will use data, visualization, and market research to identify opportunities, optimize product experiences, and ensure BHI delivers value to customers across our portfolio.

Responsibilities

• Translate business requirements into user stories and technical features that enable development teams to build impactful functionality.
• Develop dashboards, reports, and analyses (Tableau preferred) to provide stakeholders with actionable insights.
• Define and track KPIs across the product portfolio, measuring performance and adoption.
• Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.
• Work directly with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.
• Collaborate with design and stakeholders to define user acceptance criteria.
• Support client-facing activities tied to product lifecycle, ensuring product features align with customer needs.
• Conduct competitive landscape and market analysis to identify trends, risks, and opportunities.
• Use data to identify problems worth solving and propose solutions that align with customer and business needs.
• Independently navigate ambiguity, test hypotheses, and recommend product improvements based on evidence.
• Share insights with senior product leaders to influence roadmap prioritization.
• Demonstrate adaptability, initiative, and a growth mindset in learning new tools, frameworks, and approaches.
• Follow BHI’s compliance practices, including SOC 2, HIPAA, and secure data handling standards.
• Contribute to documentation and audit-readiness activities as part of product governance.

Required Education, Certifications and Experience

• Education: Bachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field.
• Master’s Preferred.
• Experience: 5+ years of experience in product analysis, business analysis, or related analytics roles.
• Client-facing experience articulating design and methodology while extracting and incorporating feedback into product definitions.
• Product owner / analyst experience preferred.
• Healthcare consulting experience strongly preferred.

Knowledge, Skills and Abilities

• Proficiency in SQL (aggregate functions, joins) and data visualization tools (Tableau preferred).
• Experience in SaaS or API-driven product environments and with healthcare data/analytics.
• Strong problem-solving and critical thinking skills; comfort working with ambiguous inputs.
• Excellent written and verbal communication skills, with ability to present insights to technical and non-technical stakeholders.
• Familiarity with SOC 2 compliance and data governance requirements.
• Ability to define product requirements with demonstrable client value.
• Ability to assess and translate customer needs into product requirements by identifying underlying business objectives, challenging assumptions, and ensuring proposed solutions deliver measurable value.

Preferred

• Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.

Salary Range

Posted salary range: 80,900.00 - 117,275.00.

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.

We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future.

A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.

This job is also eligible for annual bonus incentive pay.

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Benefits

• Paid time off
• 11 holidays
• Medical/dental/vision insurance
• Generous 401(k) matching
• Lifestyle spending account
• Many other benefits to eligible employees

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Company Culture

Thanks for interest in joining Team BCBSA! At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!