Product Analyst

001_BCBSA Blue Cross and Blue Shield Association; Chicago, Washington (IL, District of Columbia); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off

11 holidays

Medical/dental/vision insurance

401(k) matching

Lifestyle spending account

Other benefits

Job summary

Blue Cross Blue Shield Association (BCBSA) is seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy and roadmaps. You will translate requirements into user stories, develop dashboards and analyses, track KPIs, analyze customer behavior, and collaborate with stakeholders to deliver valuable product experiences.

Join a mission-driven environment where you’ll influence roadmaps across our portfolio, work with healthcare

Qualifications

• Bachelor’s degree in CS, Engineering, Economics, Mathematics, Business, or related field; Master’s preferred.
• 5+ years in product analysis, business analysis, or related analytics roles.
• Client-facing experience translating design and methodology into product definitions.

Responsibilities

• Translate business requirements into user stories and features for development teams.
• Develop dashboards, reports, and analyses to provide actionable insights.
• Define and track KPIs across the product portfolio.
• Conduct customer behavior analyses to inform roadmap decisions.
• Collaborate with product managers and engineering to deliver new experiences.
• Share insights with senior leaders to influence roadmaps.

Skills

SQL

Tableau

Healthcare analytics

Stakeholder comms

Education

Bachelor’s degree in CS/Engineering/Economics

Tools

Tableau

Job description

Job Description Summary: We are seeking a Product Analyst to partner with product managers, directors, and engineering teams to drive data-informed product strategy. This role bridges business and technical domains, transforming requirements into user stories, conducting in-depth analysis, and delivering insights that shape product roadmaps. The Product Analyst will use data, visualization, and market research to identify opportunities, optimize product experiences, and ensure BHI delivers value to customers across our portfolio.

Responsibilities

• Translate business requirements into user stories and technical features that enable development teams to build impactful functionality.
• Develop dashboards, reports, and analyses (Tableau preferred) to provide stakeholders with actionable insights.
• Define and track KPIs across the product portfolio, measuring performance and adoption.
• Conduct customer behavior analysis using product analytics tools to inform roadmap decisions.
• Work directly with product managers, business leaders, and engineering teams to deliver new product experiences and enhancements.
• Collaborate with design and stakeholders to define user acceptance criteria.
• Support client-facing activities tied to product lifecycle, ensuring product features align with customer needs.
• Conduct competitive landscape and market analysis to identify trends, risks, and opportunities.
• Use data to identify problems worth solving and propose solutions that align with customer and business needs.
• Independently navigate ambiguity, test hypotheses, and recommend product improvements based on evidence.
• Share insights with senior product leaders to influence roadmap prioritization.
• Demonstrate adaptability, initiative, and a growth mindset in learning new tools, frameworks, and approaches.

Required Education, Certifications and Experience

• Education: Bachelor’s degree in Computer Science, Engineering, Economics, Mathematics, Business, or related field Master’s Preferred.
• Experience: 5+ years of experience in product analysis, business analysis, or related analytics roles.
• Client-facing experience articulating design and methodology while extracting and incorporating feedback into product definitions.
• Product owner / analyst experience preferred.
• Healthcare consulting experience strongly preferred.

Knowledge, Skills and Abilities

• Proficiency in SQL (aggregate functions, joins) and data visualization tools (Tableau preferred).
• Experience in SaaS or API-driven product environments and with healthcare data/analytics.
• Strong problem-solving and critical thinking skills; comfort working with ambiguous inputs.
• Excellent written and verbal communication skills, with ability to present insights to technical and non-technical stakeholders.
• Familiarity with SOC 2 compliance and data governance requirements.
• Ability to define product requirements with demonstrable client value.
• Ability to assess and translate customer needs into product requirements by identifying underlying business objectives, challenging assumptions, and ensuring proposed solutions deliver measurable value.
• Preferred: Demonstrates AI literacy and an understanding of generative AI tools, including appropriate business applications and limitations.

Salary and Benefits

The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.

• paid time off
• 11 holidays
• medical/dental/vision insurance
• generous 401(k) matching
• lifestyle spending account
• many other benefits to eligible employees

If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!

At Blue Cross Blue Shield Association (BCBSA), we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community.