Job Summary/General Purpose of Job:
- This position guides and coaches Agile teams in Product Research & Development to deliver high-quality, business-critical products under the direction of the PMO.
Essential Job Functions and Responsibilities:
- Agile Practice Establishment
- Design a fit-for-purpose Agile practice for technology-based work spanning website and application development; configurations, customizations, integrations; and feature enhancements.
- Standardize ceremonies, roles, artifacts, cadences, and a common language (Themes, Epics, Features, User Stories) for cross-functional hybrid teams.
- Maintain the ABA Agile playbook; track adoption, team-health, and maturity KPIs.
- Scrum Master Leadership
- Serve as hands-on Scrum Master for one or more hybrid teams, facilitating sprint planning, stand-ups, backlog grooming, reviews, and retrospectives.
- Set capacity, velocity, and cadence; instill Definition of Ready and Done; use data and retrospective actions to improve predictability.
- Guide Product Managers on backlog practices (Epics, User Stories, story pointing, prioritization); partner with Product Owners on demos and stakeholder updates.
- Remove impediments and dependencies; triage defects and operational tickets with production support teams; track requests and decisions in Jira and Confluence.
- Agile Coaching & Capability Building
- Coach Product Managers, team leads, and stakeholders on Agile principles; mentor junior team members as the go-to Agile expert.
- Deliver training, workshops, and onboarding for a technology-based product development environment within Product R&D; champion continuous learning and experimentation.
- Stakeholder Alignment & Change Management
- Drive adoption with leadership, Product Managers, web and app development teams, and business stakeholders; lead change management and communicate its value.
- Facilitate cross-team planning to align priorities and dependencies; advise leadership on team structure, capacity planning, and organizational design.
- Third-Party Software Adapted Agile Delivery
- Adapt Agile to vendor release cycles, patches, configuration windows, and contractual boundaries, including intake, sizing, and prioritization of upgrades and regulatory changes.
- Tooling & Reporting
- Govern Agile tooling (e.g., Jira, Confluence, Azure DevOps) and standardized dashboards that give leadership real-time visibility into progress, backlog health, and delivery trends.
- Performs other related duties as required.
Required Education, Qualifications, Experience:
- Agile certification (CSM, PMI-ACP, etc.) and deep knowledge of Scrum practices and artifacts.
- 5+ years as a Scrum Master; 2+ years as an Agile coach or trainer; 2+ years of software development experience, preferably in product development.
- Experience with global teams across time zones and with Agile tools such as Jira and Confluence.
- Servant leader with high emotional intelligence; skilled in problem-solving, conflict resolution, and explaining complex topics simply; bias for action and improvement.
Preferred Education, Qualifications, Experience:
- Agile coaching certification (ICP-ACC, ICAgile, etc.); product management background; familiarity with project management tools (e.g., ClickUp).
Physical Requirements
- Typical office work environment.
Extent of Travel Required in the Job
- As a normal course of business, this job will typically require travel of less than 15% of the time.