Responsibilities
- Operate as a Servant Leader and facilitator for 2‑3 Agile teams, ensuring the effective implementation of Scrum and Kanban principles.
- Be a strong negotiator with excellent logic and problem‑solving skills and a drive to make a difference.
- Put the team before yourself.
- Enforce the rules of Scrum, remove impediments, promote self‑management, and consistently drive a culture of continuous improvement.
- Serve as a liaison between technical and non‑technical departments.
- Communicate with other management, developers, product owners, and technical support specialists on product issues.
Development
- Organize and facilitate project planning, daily stand‑up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum‑related meetings.
- Track and communicate team velocity and sprint/release progress.
- Maintain process documentation.
- Ensure team members practice core agile principles of collaboration, prioritization, team accountability, and visibility.
Application Support
- Assist as needed with backlog maintenance and reviewing the quality of user stories.
- Assist with internal and external communication, improving transparency, and radiating information.
- Assist with prioritization and resolution of defects/bugs.
Management
- Participate proactively in developing and maintaining team working agreements, standards, and tools.
- Develop and manage team performance metrics, leveraging them to drive efficiencies in the process.
- Identify and remove impediments, prevent distractions.
- Facilitate discussion and conflict resolution.
- Empower the team to self‑organize.
Position Requirements
Formal Education & Certification
- Four‑year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience.
- Must be a Certified Scrum Master.
- Scaled Agile (SAFe) experience and certification is a plus.
Knowledge & Experience
- Scrum Master or Business Analyst experience preferred.
- Understanding of agile software development methodologies, values, and procedures.
- Thorough understanding of the software development lifecycle.
- Understanding of organization’s development platform and languages.
- Ability to understand technical issues.
Personal Attributes
- Self‑motivated and capable of managing multiple priorities and tasks as delegated.
- Team‑player with the ability to work within a collaborative environment.
- Excellent interpersonal skills, ability to work with diverse personality types.
- Ability to coach the team to reach their highest potential.
- Creative and efficient in proposing solutions to complex, time‑critical problems.
- Collaborative in driving decisions.
- Ability to deal with multiple projects and deadlines.
- Strong analytical and problem‑solving skills with high attention to detail.
Skill Matrix
- Four‑year college diploma or university degree in computer systems design or computer science, and/or 10 years equivalent work experience. (Required, 4)
- Must be a Certified Scrum Master. (Required, 5)
- Scaled Agile (SAFe) experience and certification is a plus (Required, 3)
- Scrum Master or Business Analyst experience preferred. (Highly desired, 4)
- Understanding of agile software development methodologies, values, procedures. (Highly desired, 4)
- Thorough understanding of software development lifecycle. (Highly desired, 4)
- Understanding of organization’s development platform and languages. (Highly desired, 4)
- Ability to understand technical issues. (Highly desired, 4)
- Self‑motivated and capable of managing multiple priorities and tasks as delegated. (Required, 4)
- Team‑player with ability to work within a collaborative environment. (Required, 4)
- Excellent interpersonal skills, ability to work with diverse personality types. (Required, 4)
- Ability to coach the team to reach their highest potential. (Required, 4)
- Creative and efficient in proposing solutions to complex, time‑critical problems. (Required, 4)
- Collaborative in driving decisions. (Required, 4)
- Ability to deal with multiple projects and deadlines. (Required, 4)
- Strong analytical and problem‑solving skills with high attention to detail. (Required, 4)