Product Advisor - Raleigh

Dover Saddlery; Raleigh (NC); On-site; USD 12,000 - 16,000; Part time

Job summary

Dover Saddlery is seeking a dedicated individual for a customer service position in Raleigh, NC. Responsibilities include greeting customers, processing payments, and managing store upkeep to ensure a pleasant shopping experience.

The ideal candidate will have English equestrian experience and a strong desire to provide outstanding service. This position requires flexibility in working hours, including holidays and weekends.

Qualifications

• Must have customer service experience.
• High school diploma or currently pursuing one is required.
• Solid communication and interpersonal skills.

Responsibilities

• Greet customers and provide exceptional service.
• Process payments and customer refunds.
• Assist with store upkeep and organization.

Skills

Customer service experience

Interpersonal skills

Ability to multi-task

Problem solving

Team player

English equestrian experience

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Raleigh 019 - Raleigh, NC 27617
Position Type: Full-Time/Part-Time

Job Summary

Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.

Responsibilities

• Greet customers and provide exceptional customer service experience
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards.
• Process customer refunds courteously and professionally.
• Process merchandise shipments
• Assist with store upkeep
• Perform other duties as assigned

Qualifications

• Must have English equestrian experience
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers
• Ability to work as part of a team and take initiative independent of direct supervision
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving