Product Advisor - Austin

Dover Saddlery; Austin (TX); On-site; USD 15,153 - 16,531; Part time

Job summary

Dover Saddlery is seeking a customer service representative in Austin, TX. This role involves providing prompt and courteous service, replenishing stock, and maintaining the sales floor's organization.

Responsibilities include greeting customers, processing payments, and assisting with store upkeep. Candidates should have equestrian experience, solid communication skills, and be available for various shifts.

Qualifications

• Must have English equestrian experience.
• Ability to read, write and effectively communicate.
• Available to work a variety of hours.

Responsibilities

• Greet customers and provide exceptional customer service experience.
• Process payments and customer refunds courteously.
• Assist with store upkeep and perform other duties as assigned.

Skills

Customer service experience

Communication skills

Problem solving

Team player

Education

High school diploma or equivalent

Job description

Job Location: Austin, TX 78757

Salary Range: $11.00 - $12.00 Hourly

Job Summary

Responsible for providing customers with prompt and courteous service and assistance, replenishing and stocking merchandise, and keeping the sales floor clean, neat, and fully organized.

Responsibilities

• Greet customers and provide exceptional customer service experience
• Answer questions, suggest promotional items and provide product information
• Process payments by totaling purchases; processing checks, cash and store or other credit cards
• Process customer refunds courteously and professionally
• Process merchandise shipments
• Assist with store upkeep
• Perform other duties as assigned

Qualifications/Requirements

• Must have English equestrian experience
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to read, write and effectively communicate with customers, peers and management
• Telephone etiquette
• Ability to multi-task, while being attentive to customers
• Ability to work as part of a team and take initiative independent of direct supervision
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for most of the shift. May occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
• Available to work a variety of hours, which may include mornings, evenings, weekends, and holidays
• High school diploma or equivalent, or in pursuit of a diploma
• Team Player
• Problem Solving