Product Administrator

SBS Creatix; St. Louis (MO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

SBS Creatix LLC is seeking a Product Administrator for our Platform Services team. You will ensure Windows and Linux servers are patched regularly, coordinating with platform engineering and business leadership to minimize risk and downtime.

You will communicate across IT and business stakeholders, document changes, and drive continuous improvement to patching workflows while maintaining security and compliance across environments.

Qualifications

• 2+ years with infrastructure engineering or operations teams
• Experience with ServiceNow or another ITSM tool
• 1+ year of Windows patching processes and tools such as SCCM and SCOM
• Intermediate skills in Microsoft Word, Excel, and PowerPoint
• Comfortable and effective communicating with a variety of audiences
• Strong teamwork skills and the ability to build and maintain solid working relationships
• Detail-oriented with strong problem-solving and time management skills
• Proven experience working and communicating effectively in cross-functional teams
• Committed to building security into all decisions and daily responsibilities

Responsibilities

• Patch Windows and Linux servers regularly
• Schedule patches across platforms and coordinate with platform engineering and business leadership
• Communicate changes and ensure compliance and security requirements are met
• Support continuous improvement efforts in patching processes

Skills

Communication

Teamwork

Time management

Cross-functional

Education

Bachelor's degree

Tools

SCCM

SCOM

ServiceNow

Job description

• Must be authorized to work in the U.S. now and in the future without sponsorship.
• Must be on our W2- no C2C
• Hybrid- 3 days onsite.

About the Role

The Platform Services team is responsible for the product lifecycle management of the Windows and Linux server solutions used by internal customers. Along with the many operational responsibilities of managing these platforms, the team is responsible for each platform's security. Operating system patching is a big part of keeping these systems healthy and secure.

The Product Administrator will be responsible for making sure systems are patched on a regular basis. Scheduling patches across the various platforms means working closely with both platform engineering and business application leadership.

You’ll need strong communication and planning skills to manage patching across all platforms. You’ll also implement changes that improve the overall effectiveness of processes, make sure compliance standards for the environment are being met, and support continuous improvement efforts.

Key Characteristics

• Intellectual curiosity. This is paramount. People who need strict work boundaries or prefer to focus on a single technical domain won’t be a good fit.
• Energetic team member. We’re looking for someone with passion and personality who loves a challenge. This person has strong instincts and can sense risks while working toward solutions.
• Excellent communication skills. An active listener and fully engaged communicator who plugs into projects and takes part in the ongoing conversation instead of waiting for questions to be handed over.
• Comfortable with uncertainty and change. Able to anticipate change, adapt quickly, and keep their cool.
• Execution oriented. Hates sitting idle and is comfortable mapping out a path forward from a high-level vision.

Required Qualifications

• 2+ years of experience working with infrastructure engineering or operations teams
• Experience with ServiceNow or another enterprise ITSM tool
• 1+ year of experience with Microsoft Windows patching processes and tools such as SCCM and SCOM
• Intermediate skills in Microsoft Word, Excel, and PowerPoint
• Comfortable and effective communicating with a variety of audiences
• Strong teamwork skills and the ability to build and maintain solid working relationships with peers, vendors, senior management, and other IT departments
• Detail-oriented with strong problem-solving and time management skills
• Proven experience working and communicating effectively in cross-functional teams
• Committed to building security into all decisions and daily responsibilities

Preferred Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field, or an equivalent combination of education and experience
• Experience applying Agile concepts to infrastructure development and delivery
• Experience using Jira for workload management