Producer

Talento, Inc; United States; On-site; Full time

Job summary

Talento, Inc is seeking a Producer role focused on Trust & Safety, managing relationships with internal teams while ensuring product readiness and operational safety. The ideal candidate will have extensive experience in project management and a strong foundation in player support/customer service.

Qualifications

• 3+ years of professional experience required.
• 1+ years in Trust & Safety and relevant project management.
• Background in Player Support/Customer Service preferred.

Responsibilities

• Manage Trust & Safety product roadmap.
• Coordinate resources for timely delivery of support components.
• Consult with internal teams on product design impact.

Skills

Critical thinking

Creative problem solving

Project Management

Trust & Safety expertise

Education

Bachelor's degree or equivalent experience

Tools

SQL

Agile methodologies

Scrum

Waterfall

Job description

Join to apply for the Producer role at TalentoHC

Join to apply for the Producer role at TalentoHC

This range is provided by TalentoHC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$57.97/hr - $67.90/hr

Direct message the job poster from TalentoHC

Player Support at Company strives to shatter the service expectations of players worldwide, providing millions of players with high-quality support that echoes Company's values in every experience we provide. As a Player Support Producer II, Trust & Safety, you will be the ingestion point for the Trust & Safety product roadmap, determining how these products and services will reach players, while also ensuring operational readiness and safety by design. You will be responsible for the launch success and continuous improvement of the Trust & Safety support experience for your products.

Responsibilities:

• Represent Trust & Safety, and the wider Player Support org, to internal teams at Company, including Operations, Product, Technology, Publishing, etc and manage both internal customer and partner relationships, including game teams and other internal teams developing Trust & Safety features
• Be involved in early product design decisions to ensure effective mitigation of player pain, have tangible impact on product schedules, cost, and quality outcomes for both Trust & Safety products
• Utilize Trust & Safety/content moderation experience to consult with product teams and external stakeholders on the player impact of their work based on historical data and expertise
• Improve our players' experiences with Trust & Safety services across our games and around the world
• Coordinate resources; create, implement and monitor schedules to ensure that support components are created and delivered on-time and within established resource constraints
• When services degrade, escalate to the appropriate team(s) as needed and help to coordinate a solution.

Required Qualifications:

• 3+ years of professional experience,
• 1+ years in Trust & Safety, additional experience a plus
• 1+ years in a Project Management, Product or Technical Product Role
• Demonstrated record of critical thinking and creative problem solving to address complex, multi-disciplinary challenges

Desired Qualifications:

• A background in Player Support/Customer Service and/or Gaming
• Experience with SQL / Root Cause Analysis
• Experience with project management (Agile, Scrum, Waterfall, etc.)
• Proven track record of creating quality products, with the ability to identify flaws and inefficiencies in the design, experience, and behavioral outcomes
• Experience guiding the full product development process: creation, design, execution, quality testing, etc.
• Experience with data-informed feature/service design and decisions, translating UX testing and feedback into new features
• Experience with and knowledge of customer support principles, methodologies, and tools and/or identifying, managing, and implementing operational improvement initiatives

Pay Rate: $54.97 - 67.90

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

• Industries

  Computer Games

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