Produce Specialist: Fresh, Friendly Customer Service

Kroger Family of Companies; Frederick (CO); On-site; USD 27,000 - 36,000; Full time

Job summary

Kroger Family of Companies in Frederick, Colorado is seeking a Customer Service Associate to create outstanding experiences for shoppers. You will uphold a safe, clean environment, assist the department manager in meeting sales and profit goals, and embody our Customer 1st strategy by delivering friendly, knowledgeable service.

You will answer questions about products, promote brands, and help stock and label merchandise, while maintaining temperature logs and safety procedures to ensure fresh,

Qualifications

• Ability to handle stressful situations.
• Excellent communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handler permit before employment.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products within the department and store.
• Gain and maintain knowledge of products and be able to respond to questions and suggest products.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customers get what they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify management.
• Practice preventive maintenance by inspecting equipment and report items needing repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, including robbery, theft or fraud to management.
• Ability to work cooperatively in high paced and sometimes stressful environments.
• Ability to manage conflict in a constructive manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek help when needed to resolve issues.
• Provide support through interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential functions of this position with or without accommodation.

Skills

Stress management

Effective communication

Basic math

Food handler permit

Job description

Kroger Family of Companies in Frederick, Colorado is seeking a Customer Service Associate to create outstanding experiences for shoppers. You will uphold a safe, clean environment, assist the department manager in meeting sales and profit goals, and embody our Customer 1st strategy by delivering friendly, knowledgeable service.

You will answer questions about products, promote brands, and help stock and label merchandise, while maintaining temperature logs and safety procedures to ensure fresh,