Produce Experience Associate

Kroger; New Albany (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger in New Albany, OH seeks a team-oriented associate to create an outstanding customer experience through exceptional service. You will help maintain a safe, clean store and support the department manager in meeting sales and quality standards.

Join us to promote the Customer 1st strategy, follow safety practices, and assist customers with product questions, produce knowledge, and requests while delivering respectful, efficient service to every shopper.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit once employed.
• Retail experience is a plus.
• Second language is desirable.

Responsibilities

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and suggestions.
• Assist with the preparation of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get what they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying department or store management of needed repairs.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity to store management.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a constructive manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Stress management

Basic math

Education

Food handler's permit

Job description

Kroger in New Albany, OH seeks a team-oriented associate to create an outstanding customer experience through exceptional service. You will help maintain a safe, clean store and support the department manager in meeting sales and quality standards.

Join us to promote the Customer 1st strategy, follow safety practices, and assist customers with product questions, produce knowledge, and requests while delivering respectful, efficient service to every shopper.