Produce Dept Leader & Customer Experience Champion

The Kroger Co.; Madison (WI); On-site; USD 32,000 - 40,000; Full time

Job summary

The Kroger Co. is hiring for a Produce Department role in Madison, WI. You will create an outstanding customer experience, maintain a safe, clean environment, and work to meet department sales and profit goals.

You will oversee daily duties, scheduling, training, and promotions in collaboration with store management. You will guide associates, monitor product quality, and ensure compliance with safety standards, while representing Kroger’s values of respect, honesty, integrity, diversity,

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on their job performance and participate in the performance appraisal process.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Inform customers of produce specials and offer product samples.
• Review/inspect products for quality and freshness and take appropriate action.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about in-store promotions.
• Prepare seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist management in budget, expense control, and financial reports.

Skills

Communication skills

Mathematical aptitude

Stress management

Customer service

Conflict resolution

Education

High School Diploma or GED

Food handlers permit

Any management experience

Any produce/retail experience

Second language

Job description

The Kroger Co. is hiring for a Produce Department role in Madison, WI. You will create an outstanding customer experience, maintain a safe, clean environment, and work to meet department sales and profit goals.

You will oversee daily duties, scheduling, training, and promotions in collaboration with store management. You will guide associates, monitor product quality, and ensure compliance with safety standards, while representing Kroger’s values of respect, honesty, integrity, diversity,