Produce & Customer Experience Specialist

Kroger; Glendale (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Kroger in Glendale, CA is seeking a Produce Associate to create outstanding customer experiences and maintain a safe, clean department. You will help meet sales goals by answering questions, recommending products, and preparing fruit/vegetable platters.

This role requires strong communication, math skills, and commitment to food safety. You will regularly lift up to 30 pounds and support inventory, stocking, and safety programs in a fast-paced environment.

Qualifications

• 18 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.
• Current food handlers permit (where applicable) once employed.

Responsibilities

• Promote trust and respect among associates.
• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products within the department and throughout the store.
• Perform all duties to company standard in regards to cutting and packaging produce items, stocking, CAO and Key Retailing.
• Prepare fruit and vegetable platters/trays.
• Offer product samples.
• Inform customers of produce specials.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Recommend produce items to customers to ensure they get the products they want and need.
• Regularly lift up to 30 pounds.
• Keep current with present, future, seasonal and special ads.
• Help to control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Customer service

Basic math

Food safety

Teamwork

Job description

Kroger in Glendale, CA is seeking a Produce Associate to create outstanding customer experiences and maintain a safe, clean department. You will help meet sales goals by answering questions, recommending products, and preparing fruit/vegetable platters.

This role requires strong communication, math skills, and commitment to food safety. You will regularly lift up to 30 pounds and support inventory, stocking, and safety programs in a fast-paced environment.