Produce & Customer Experience Specialist

The Kroger Co.; Erlanger (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

The Kroger Co. in Erlanger, KY is hiring to create outstanding customer experiences through friendly service. You will assist the department manager, promote store brands, and help maintain a safe, clean environment to encourage repeat visits.

You will answer questions, suggest products, prepare produce platters, and monitor quality and temperature logs. The role requires strong communication, teamwork under pressure, and a commitment to safety and integrity.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handlers permit once employed.

Responsibilities

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions to make suggestions.
• Assist with preparation of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customers get what they want and need.
• Prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take action as needed.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads (present, future, seasonal, special).
• Ensure proper temperatures in cases and coolers and maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Perform preventive maintenance and notify management of repairs.
• Notify management of accidents.
• Report safety risks or illegal activity to store management.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflict in a calm, cooperative manner.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Stress management

Effective communication

Basic math

Food handler permit

Job description

The Kroger Co. in Erlanger, KY is hiring to create outstanding customer experiences through friendly service. You will assist the department manager, promote store brands, and help maintain a safe, clean environment to encourage repeat visits.

You will answer questions, suggest products, prepare produce platters, and monitor quality and temperature logs. The role requires strong communication, teamwork under pressure, and a commitment to safety and integrity.