Produce & Customer Experience Specialist

Kroger Family of Companies; Baytown (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Kroger Family of Companies is seeking a customer-focused team member to create an outstanding shopping experience in the department. You will assist in achieving department goals, maintain safety and cleanliness, and help customers with product knowledge and recommendations.

The role emphasizes friendly service, brand promotion, and adherence to safety standards in a fast-paced store environment. Strong communication and math skills are valued for daily responsibilities.

Qualifications

• Effective communication skills are essential for handling customer needs and inquiries.
• Ability to handle stressful situations to maintain composure and deliver service.
• Knowledge of basic math (counting, addition, subtraction) for cashiering and inventory tasks.
• Current food handlers permit required once employed.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication skills

Ability to handle stressful situations

Knowledge of basic math

Current food handlers permit

Job description

Kroger Family of Companies is seeking a customer-focused team member to create an outstanding shopping experience in the department. You will assist in achieving department goals, maintain safety and cleanliness, and help customers with product knowledge and recommendations.

The role emphasizes friendly service, brand promotion, and adherence to safety standards in a fast-paced store environment. Strong communication and math skills are valued for daily responsibilities.