Produce & Customer Experience Specialist

Kroger Family of Companies; Brookings (OR); On-site; USD 17,000 - 25,000; Full time

Job summary

Kroger Family of Companies is hiring for a role in our store that emphasizes delivering outstanding customer service and a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals, maintain product quality, and answer customer questions about products throughout the store.

You will promote corporate brands, help with produce prep, and ensure temperatures and safety procedures are followed.

Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Responsibilities

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome and appreciated by answering questions
• Gain knowledge of products and respond to questions with suggestions
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to ensure customers get what they want
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with ads
• Ensure proper temperatures and temperature logs
• Reinforce safety programs and identify unsafe conditions
• Practice preventive maintenance and report needed repairs
• Report safety risks or illegal activity to store management
• Work cooperatively in a high-paced environment
• Manage conflict calmly and cooperatively
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Provide support and assistance to minors, individuals with special needs, and/or older adults
• Must be able to perform essential functions with or without accommodation

Skills

Customer service

Communication

Math skills

Stress management

Job description

Kroger Family of Companies is hiring for a role in our store that emphasizes delivering outstanding customer service and a safe, clean shopping environment. You will assist the department manager in achieving sales and profit goals, maintain product quality, and answer customer questions about products throughout the store.

You will promote corporate brands, help with produce prep, and ensure temperatures and safety procedures are followed.