Produce Customer Care & Orders Specialist

FreshEdge; Fort Walton Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health & Welfare Benefits (medical, d

Job summary

City Produce in Fort Walton Beach, FL is hiring a Customer Service/Sales Associate to answer calls, respond to inquiries, and process orders while delivering upsell opportunities. The role emphasizes accuracy, product knowledge, and friendly service in a fast-paced environment.

The ideal candidate has a High School diploma or GED and 3+ years of related sales experience in produce or food service, along with proficiency in MS Office and strong communication skills.

Qualifications

• High school diploma or GED required.
• At least 3 years successful related sales experience with understanding of produce or food service.

Responsibilities

• Answer calls professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customer with product and service information.
• Enter customers information and process orders.
• Identify and elevate prior issues.
• Route calls to appropriate resources.
• Follow up on customer calls as needed.
• Complete call logs.
• Sell additional products by upselling and explaining latest items.

Skills

Customer service

Sales experience

Produce knowledge

MS Office

Communication skills

Organization

Negotiation

Education

High school diploma or GED

Tools

MS Office

Email systems

Job description

City Produce in Fort Walton Beach, FL is hiring a Customer Service/Sales Associate to answer calls, respond to inquiries, and process orders while delivering upsell opportunities. The role emphasizes accuracy, product knowledge, and friendly service in a fast-paced environment.

The ideal candidate has a High School diploma or GED and 3+ years of related sales experience in produce or food service, along with proficiency in MS Office and strong communication skills.