Customer Service Representative - Fort Walton Beach, FL

FreshEdge; Fort Walton Beach (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health & Welfare Benefits (medical, d

Job summary

City Produce in Fort Walton Beach, FL is hiring a Customer Service/Sales Associate to answer calls, respond to inquiries, and process orders while delivering upsell opportunities. The role emphasizes accuracy, product knowledge, and friendly service in a fast-paced environment.

The ideal candidate has a High School diploma or GED and 3+ years of related sales experience in produce or food service, along with proficiency in MS Office and strong communication skills.

Qualifications

• High school diploma or GED required.
• At least 3 years successful related sales experience with understanding of produce or food service.

Responsibilities

• Answer calls professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Handle and resolve customer complaints.
• Provide customer with product and service information.
• Enter customers information and process orders.
• Identify and elevate prior issues.
• Route calls to appropriate resources.
• Follow up on customer calls as needed.
• Complete call logs.
• Sell additional products by upselling and explaining latest items.

Skills

Customer service

Sales experience

Produce knowledge

MS Office

Communication skills

Organization

Negotiation

Education

High school diploma or GED

Tools

MS Office

Email systems

Job description

City Produce started in 1958 as a retail produce store in Fort Walton Beach, FL, specializing in premium fresh fruit, vegetables, specialty foods, and dairy. City Produce is supported by an amazing team of sales, customer service, procurement, and operations professionals.

At City Produce, our priority has always been to provide the highest quality products, delivered safely and on time. We provide our customers with web order entry, continuous cold chain management and peace of mind when it comes to food safety. We work every day to drive consistency in the areas most important to our customers: Customer Service, Quality, Food, Safety, Reporting, Technology.

Essential Functions:

• Answer calls professionally
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customer with product and service information
• Enter customers information
• Process orders and forms
• Identify an elevate prior issues
• Route calls to appropriate resources
• Follow up on customers calls where necessary
• Complete call logs
• Take orders by obtaining and verifying information
• Sell additional products by recognizing opportunities to upsell accounts; explaining latest items or featured products.

Education & Experience and Competencies:

• High school diploma or GED equivalent
• Speak and write English satisfactorily
• At least 3 years successful related sales experience with an understanding and knowledge of produce food service or retail related products (as assigned).
• Proficient PC skills in Microsoft Office and common E-Mail systems
• Organized and attention-to-detail approach
• Excellent verbal and written communication skills
• Influencing and negotiating skills

Physical Demands:

• Stand or sit for long periods of time
• Must be able to lift up to 25 lbs
• Work in cold and wet cooler environment for extended periods of time

Work Schedule:

• 1st Shift (8:00am - 4:00pm)
• Monday-Saturday (Off Sundays and Thursdays)

Compensation:

• $16.00/hour
• Health & Welfare Benefits (medical, dental, vision, and life insurance)
• Paid Time Off & Holidays
• 401(k) with Company Match
• Weekly Pay

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.