Prod Upgrade 92626

Marcus Theatres Corporation; Fargo (ND); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Free meal

Room discounts

Employee discounts

Parking discount

Movie coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Job summary

The Lofton Hotel, a premier member of Marcus Hotels & Resorts, seeks a Front Desk Agent to greet guests, check them in and out, and deliver memorable service in a vibrant Minneapolis setting.

As a central contact for guests, you will manage reservations, answer inquiries, and resolve issues with courtesy and professionalism, using our hotel systems and local knowledge to ensure a seamless experience.

Qualifications

• High school diploma or equivalent.
• Prior guest/customer service experience required.
• Able to read, listen, and communicate effectively in English.
• Willing to work a varied schedule including evenings and weekends.

Responsibilities

• Check guests in and out, delivering a warm welcome.
• Manage reservations, inquiries, and complaints using hotel systems.
• Maintain professionalism under pressure and resolve guest issues.
• Build guest relationships with personalized service and local knowledge.
• Communicate clearly in person and over the phone.
• Handle cash and financial transactions accurately.
• Multitask and prioritize tasks in a fast-paced environment.
• Support hotel operations with various administrative duties.

Skills

Customer service

Communication

Problem solving

Multitasking

Cash handling

Education

High school diploma

Tools

POS system

Job description

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis' top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you'll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day-and now, we have an exciting opportunity for a Front Desk Agent to join us. In this role, you'll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures.

Nestled in the heart of downtown Minneapolis' vibrant entertainment district, The Lofton Hotel offers an upscale escape where modern luxury meets Midwestern charm. Steps away from premier shopping, dining, and nightlife, our hotel is seamlessly connected via the Minneapolis Skyway, placing you moments from Target Center, Target Field, and U.S. Bank Stadium. Designed to reflect the city's rich musical and sporting culture, our stylish 251-room property features contemporary accommodations adorned with artwork inspired by Minnesota's landscapes. Experience the energy of Minneapolis with warm hospitality and play a vital part in our mission to redefine hospitality excellence.

What will you be doing?

• Deliver exceptional guest experiences from check-in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast-paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision-making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• And more!

Pay Estimate: $18.45/Hour

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

Primary Location: North Dakota-Fargo-West Acres Cinema

Work Locations: West Acres Cinema, 4104 17th Avenue SW, Fargo, 58103

Job: Culinary/Kitchen

Organization: Theatres

Schedule: Full-time

Employee Status: Regular

Job Type: Experienced

Job Level: Entry Level

Job Posting: Sep 26, 2026, 12:51:52 PM