Front Desk Agent

marcuscorp; Minneapolis (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Dining discounts

Movie theater coupons

Career growth opportunities

401k with employer match

Job summary

The Lofton Hotel, a Marcus Hotels & Resorts property in downtown Minneapolis, is hiring a Front Desk Associate. You will check guests in and out, handle telephone inquiries, input requests into the computer system, and help guests with area information and services.

Requirements include a high school diploma, good English communication, and the ability to stand for long periods. This on-site role pays about $19.67 per hour, with benefits like free meals, room and restaurant discounts, and

Qualifications

• High school diploma or equivalent.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using computer systems.
• Ability to stand and move throughout the front office.
• Hearing and visual ability to observe emergencies.

Responsibilities

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems.
• Promptly answer telephone in a professional manner and input guest requests.
• Deal with internal and external customers with tact and diplomacy to resolve conflicts.
• Answer guest questions regarding area or hotel services.
• Greet and welcome guests on arrival.
• Handle cash with accuracy and maintain house bank.
• Maintain cleanliness, sanitation, and personal hygiene.

Skills

Communication skills

English proficiency

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $19.67/HR

What will you be doing?

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage accessPaid time offFlexible schedulingEmployee assistance program offer, and 401k with employer matchAnd more!

  About Us:

  A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

  Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

  The Lofton Hotel is an equal opportunity employer.