Procurement Systems Enablement Manager (Zip)

Swoon; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Swoon is seeking a results-driven professional in San Francisco to own the end-to-end procurement experience in Zip. You’ll redesign intake, forms, and guided buying flows to make requests simple, trackable, and properly routed, while strengthening policy compliance and review quality.

You’ll lead automation of routing, approvals, and handoffs across stakeholders, driving strategic and high-impact UX improvements and running experiments to ship measurable efficiency gains.

Qualifications

• Hands-on experience administering Zip intake-to-procure workflows.
• Strong understanding of forms, routing, approvals and conditional logic.
• Experience implementing AI-enabled procurement features and automation.

Responsibilities

• Enhance the end-to-end employee experience in Zip, the single front door for spend requests.
• Redesign intake questions, forms, conditional logic and guided buying flows to reduce friction.
• Configure and optimize automated workflows, routing rules, and approvals with stakeholders.
• Drive strategic UX improvements and high-impact, smaller changes for better clarity.
• Identify pain points, run experiments/A-B tests, and ship measurable improvements.
• Expand AI-enabled procurement experiences and infuse AI capabilities into workflows.

Skills

Zip administration

Workflow automation

AI/automation mindset

Cross-functional collaboration

Job description

• Enhance the end-to-end employee experience in Zip (the “single front door” for spend requests), ensuring requests are simple to submit, easy to track, and routed correctly.
• Redesign and continuously improve intake questions, forms, conditional logic, and guided buying flows to reduce friction while strengthening policy compliance and review quality.
• Configure and optimize automate workflows: routing rules, approval chains, automations, and handoffs so the right stakeholders (Finance, Legal, Security, IT, etc.) are engaged at the right time.
• Drive both strategic enhancements (new lanes/workflows, major UX improvements) and small but high-impact changes (copy tweaks, field validation, smarter defaults, better request-type clarity).
• Identify pain points using request data + feedback loops; run a steady cadence of experiments/A-B tests and ship measurable improvements in cycle time, rework, and requester satisfaction.
• Expand and operationalize AI-enabled procurement experiences in Zip (e.g., procurement AI agents), and partner to infuse OpenAI capabilities into intake, triage, guidance, and reviewer workflows.
• Partner with Procurement Ops, AP, Finance, Legal, Security, and Enterprise Tech to ensure configurations align to controls, reporting needs, and integrated systems across the intake-to-pay lifecycle.
• Create runbooks, governance, and enablement materials (training, change comms, release notes) to support adoption and consistent usage at scale.

What you’ll bring

• Hands-on experience administering/configuring Zip (intake-to-procure / intake-to-pay), including forms, workflow routing, approvals, and conditionalit
• y.Strong understanding of procurement intake and orchestration concepts (standardized intake, visibility, compliance-by-design
• .Practical AI/automation mindset: comfort deploying AI-assisted workflows/agents and translating user pain points into AI-enabled product improvement
• s.Highly execution-oriented: can independently find issues, propose fixes, and ship improvements quickly while keeping stakeholders aligne
• d.Data-driven and UX-sensitive: uses metrics + user feedback to prioritize work and prove impact.