Procurement Specialist

Specialty Dental Brands; Nashville (TN); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work schedule

Company-provided laptop

Competitive compensation

401(k) with company match

Paid Time Off and holidays

Growth opportunities

Job summary

Specialty Dental Brands (SDB) is seeking a Procurement Specialist in Nashville to ensure our practices have the products and support they need. You will collaborate with practice teams, vendors, and internal departments to resolve issues, coordinate purchasing, and provide responsive service in a fast-paced environment.

You will work in a hybrid schedule, three days in the office and two remote, with responsibilities including monitoring requests, supporting vendors, and driving process

Qualifications

• Excellent written and verbal communication skills.
• Experience in procurement, purchasing, or vendor management is preferred.
• Proficiency with Zendesk, Halo, Coupa, or similar systems is a plus.

Responsibilities

• Monitor and respond to procurement requests via mailbox and ticketing system.
• Provide timely follow-up and support to practices, vendors, and internal partners.
• Assist with vendor pricing changes, invoice questions, and order-related concerns.
• Build and maintain positive relationships with vendors and practice teams.
• Support users with Coupa access, navigation, and troubleshooting.
• Train Office Managers on purchasing processes and how to place orders.
• Provide documentation and guidance for procurement procedures.
• Track assignments, deadlines, and outstanding action items.
• Identify opportunities to improve procurement processes and user experience.

Skills

Communication

Customer service

Vendor management

Data analysis

Tools

Zendesk

Halo

Coupa

Excel

Job description

At Specialty Dental Brands (SDB), we're more than a dental support organization—we're a community dedicated to helping our practices, providers, and patients thrive. By partnering with pediatric dentistry, orthodontic, and oral surgery practices across the country, we empower our teams with the technology, resources, and support they need to make a meaningful impact every day.

As a Procurement Specialist, you’ll help ensure our practices have the products, resources, and support they need to operate successfully. No two days will look exactly the same. You’ll collaborate with practice teams, vendors, and internal departments to resolve issues, coordinate purchasing needs, and provide responsive customer service in a fast-paced environment.

Your responsibilities will include:

Monitor and respond to requests received through the procurement mailbox and ticketing system

Provide timely follow-up and support to practices, vendors, and internal partners

Assist with vendor pricing changes, invoice questions, and order-related concerns

Build and maintain positive relationships with vendors and practice teams

Support users with Coupa access, navigation, and troubleshooting

Train Office Managers on purchasing processes and how to place orders

Provide clear documentation and guidance for procurement procedures

Partner across departments to resolve issues and keep projects moving forward

Track assignments, deadlines, and outstanding action items

Help identify opportunities to improve processes and the overall user experience

Support the department’s transition from Zendesk to Halo

Preferred Qualifications:

Previous experience in procurement, purchasing, customer service, vendor management, or a related field

Strong written and verbal communication skills

Experience working with Zendesk, Halo, Coupa, or similar systems is a plus

Proficiency in Microsoft Excel and comfort reviewing or analyzing data

Strong problem-solving, negotiation, and relationship-building skills

Dental, healthcare, or chairside experience is a plus

Ability to manage multiple priorities and meet project deadlines

Comfortable learning new systems and adapting to changing business needs

What Makes You Successful:

You provide excellent customer service and genuinely enjoy helping others

You communicate clearly and professionally with vendors, practices, and internal partners

You follow through on commitments and ensure open items are resolved

You are organized, detail-oriented, and able to manage your time effectively

You remain flexible and can shift priorities when urgent needs arise

You take initiative, ask thoughtful questions, and look for practical solutions

You work well independently while contributing to a collaborative team

You are comfortable working in a fast-paced environment where each day may bring something different

Location and Schedule:

Located in The Nations of Nashville, Tennessee

Hybrid schedule: three days in the office and two days remote

Why Join Specialty Dental Brands?

At Specialty Dental Brands, you'll be part of a collaborative team that values people first. You’ll work alongside an experienced procurement team and receive a structured onboarding schedule to help you build confidence in the role. When you join us, you'll enjoy:

Hybrid work environment

Company-provided laptop and home-office equipment

Competitive compensation

401(k) with company match

Paid Time Off and paid holidays

Opportunities for professional growth and development

A supportive, collaborative culture where your work truly makes a difference

Note: Selecting "no" will not eliminate you from consideration for this role.