Procurement & RMA Coordinator—Government Contracts

CTR Corporation; Virginia; On-site; USD 21,000 - 30,000; Full time

Job summary

CTR Group in Hampton, VA is seeking a Purchasing Support Coordinator for Government Contracts to support internal and external customers with RMAs, repair status updates, quotes and purchase orders to keep programs on track. This role requires strong organizational and time-management skills, high attention to detail, and the ability to manage multiple deadlines in a fast-paced environment.

Proficiency in Microsoft Office and familiarity with government contracting portals are preferred.

Qualifications

• 2+ years in administrative support, customer service, or operations.
• Strong organizational and time-management skills.
• High attention to detail and accuracy.
• Ability to manage multiple deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Responds to customer inquiries regarding RMA requests and repair status via phone and email.
• Processes customer RMAs, repair quotes and purchase orders/changes according to established department policies and procedures.
• Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
• Assists in repair scheduling, shipping, receiving and invoicing RMAs to ensure delivery by specified dates.
• Process and validate warranty claims.
• Meets and exceeds customer’s service expectations.

Skills

Organizational skills

Time management

Attention to detail

Multitasking

Tools

Microsoft Office

CRM/ERP (Dynamics 365)

Job description

CTR Group in Hampton, VA is seeking a Purchasing Support Coordinator for Government Contracts to support internal and external customers with RMAs, repair status updates, quotes and purchase orders to keep programs on track. This role requires strong organizational and time-management skills, high attention to detail, and the ability to manage multiple deadlines in a fast-paced environment.

Proficiency in Microsoft Office and familiarity with government contracting portals are preferred.