Procurement Operations Coordinator: Recovery & Returns

Morris & Dickson Co., LLC

Olive Branch (MS)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/HRA/FSA reimbursement

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401K with company match

Job summary

Morris & Dickson Co., LLC is seeking an Operations Coordinator to support manufacturer returns, debit memo recovery, and operational tracking within Procurement. The role partners across Procurement, Accounting, Distribution Centers, and manufacturers to investigate issues and ensure timely resolution of open items.

The ideal candidate will have 3+ years in operations or procurement, with pharmaceutical industry experience preferred, and a bachelor's degree.

Qualifications

3+ years of experience in operations, project coordination, procurement, or related field.
Pharmaceutical industry experience preferred (returns, chargebacks, deductions, or EDI).
Bachelor's degree or equivalent.
Strong analytical and problem-solving skills.
Ability to translate policies into actionable steps.
Proficiency with Microsoft 365 apps (Excel, Teams, Outlook).
Experience with Monday.com, Airtable, Asana is a plus.
Willingness to travel periodically.

Responsibilities

Monitor and manage manufacturer debit memos, deductions, chargebacks, and outstanding balances to drive timely recovery and resolution.
Research, validate, and compile supporting documentation needed to recover funds and dispute denied claims when appropriate.
Track issues from identification through resolution, maintaining detailed records of manufacturer interactions, documentation requests, and collection activities.
Partner with Procurement, Accounting, Distribution Center, and manufacturers to investigate discrepancies, determine root causes, and resolve issues.
Communicate with manufacturers and internal departments to obtain required documentation, address open items, and facilitate timely payment of outstanding balances.
Develop, maintain, and continuously improve tracking tools, reporting, processes, and documentation, including manufacturer return goods policies.
Identify trends, recurring issues, and process gaps while supporting process improvements, SOP development, and operational best practices.