Procurement Manager – Non-Food – Haven

Haven; Park Lane (CT); Hybrid; USD 69,000 - 100,000; Full time

Benefits offered by this job

Holiday Buy Scheme

Annual bonus

Hotel/holiday discounts for family and

Wellbeing support

Corporate partner discounts

Career development opportunities

Family friendly policies

Job summary

Haven is seeking a Procurement Manager, Non-Food to lead end-to-end category procurement within Operations. This hybrid role (Hemel Hempstead – 3 days in office) focuses on sourcing, contracting and developing strong supplier relationships to optimise spend while upholding safety and quality standards.

You will drive category strategy, negotiate contracts, and manage supplier performance with SLAs and KPIs.

Qualifications

• Procurement experience across operational categories with proven savings.
• Strong knowledge of contract terms, and supplier contracts.
• Excellent communication and collaboration with multiple stakeholders.
• Strategic sourcing mindset and supplier relationship know-how.
• Track record delivering value through procurement initiatives.

Responsibilities

• Lead end-to-end category procurement from sourcing to contract lifecycle.
• Influence and manage stakeholder requirements up to Director level.
• Develop sourcing strategies balancing cost, quality, service and innovation.
• Manage supplier performance with SLAs and KPIs, drive improvements.
• Collaborate with Finance to track savings and support governance.

Skills

Procurement experience

Commercial & contracting

Communication & collaboration

Strategic procurement mindset

Results-driven delivery

Tools

Coupa

Job description

Procurement Manager, Non-Food

Hemel Hempstead (Hybrid – 3 days/week in office)

Annual salary + bonus and benefits

As a Procurement Manager, you’ll be right at the heart of delivering our category strategy for Non-Food within Operations. Think linen, cleaning materials, kitchen equipment etc. Working closely with the Category Manager, you’ll own everything from sourcing and contracting through to building strong supplier relationships that actually work. You’ll be the driving force behind optimising our spend, ensuring our partners deliver real value, and keeping operations running smoothly—all whilst supporting Haven’s bigger business goals.

Your mission? To balance the commercial side of things with what matters most: maintaining brilliant service, fostering innovation, upholding quality standards, and never compromising on safety. It’s about finding suppliers who get what we’re about and building partnerships that help us grow sustainably whilst making a genuine difference.

What you will be doing:

• Leading category procurement end-to-end – from sourcing strategy and RFP execution through to supplier evaluation, commercial negotiations, and contract lifecycle management (renewals, renegotiations, risk mitigation)
• Building and influencing stakeholder relationships – working across all levels (up to Director) to shape business requirements, challenge assumptions, and drive commercially effective outcomes that align with procurement best practice
• Developing commercially smart sourcing strategies – optimising total cost of ownership, balance cost with quality/service/innovation, and identifying savings opportunities through spend analysis and market research
• Managing supplier performance and value delivery – applying management frameworks, establish SLAs and KPIs, conducting regular reviews, and driving continuous improvement whilst maintaining quality and service standards
• Collaborating across functions – partnering with Finance to track and validate savings, supporting governance activities, and championing process improvements that strengthen procurement operations

What we’d like you to bring:

• Procurement experience, ideally across relevant Operational categories, with proven success developing and implementing sourcing activity that delivers cost and operational benefits
• Strong commercial and contracting knowledge – solid understanding of contract terms, conditions and supplier contract development, plus familiarity with procurement systems and sourcing tools (e.g. Coupa or similar)
• Excellent communication and collaboration skills – you work naturally across business functions, manage multiple priorities in a fast-paced environment, and have strong organisational skills with meticulous attention to detail
• Strategic procurement mindset – proactive and commercially aware, with knowledge of procurement principles, supplier relationship management and strategic sourcing methodologies; passionate about identifying processimprovements and building trusted supplier relationships
• Results-focused delivery drive – you’re determined to deliver value through procurement, with a continuous eye on optimising performance and driving tangible business outcomes

What’s In It For You?

• – ‘Holiday Buy Scheme’
• – Annual bonus
• – Generous discounts on both Haven and Warner Hotels holiday for you, family and friends
• – Comprehensive wellbeing support
• – Exclusive discounts with corporate partners
• – Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees– Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of the award-winning Bourne Leisure family – Haven & Warner Hotels – with 9,000 team members across 39 seaside locations and our HQ in Hemel Hempstead.

What’s it like to work with us?

We’re defined by our people and our Breath of Fresh Air culture, which values authenticity and supports every team member. We operate a hybrid model (60% office-based, occasionally on Park or at external events), and we’re genuinely committed to diversity, equity, and inclusion. We welcome applications from all backgrounds and are happy to discuss reasonable adjustments, flexible working, part-time, or job-share options where possible.

What to expect in recruitment

The interview process is up to 3 stages and may include a presentation or skills test. If you need any support or reasonable adjustments to perform at your best, just let us know – we’re here to help. Get in touch at [e-mail] with any questions.

What We Offer

• Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)