Processor

FTE Connect; Danville (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

FTE Connect is seeking a detail-oriented Records/Closing Assistant to support the post-closing process across locations. This role focuses on document handling, scanning, and filing in a mortgage environment.

Responsibilities include receiving packages, balancing records, and ensuring compliance with lender instructions. Strong organization, privacy, and professional communication are essential for success.

Qualifications

• Minimum two years relevant work experience in the title/settlement/mortgage industry.
• Experience in the real estate industry; processing, wiring, post closing; interdepartmental cooperation helpful.
• Strong attention to privacy, professionalism, and compliance with company policies.

Responsibilities

• Receive packages from branches and complete tasks with varying time expectations.
• Scan documents to files per company policy.
• Return executed loan packages per lender instructions, including originals.
• Compile, review and record documents using electronic platform or overnight delivery as needed.
• Accept electronic recordings or scan originals to document files per policy.
• Upload documents to electronic systems and distribute disbursements as instructed.

Skills

Adaptable

Critical thinking

Customer focused

Dependable and reliable

Initiative

Integrity

Planning and organizing

Problem solver

Professional

Reading

Respectful

Team player

Telephone skills

Verbal communication

Writing

Job description

This position supports the post-closing process for all locations as needed.

DUTIES & RESPONSIBILITIES

Receiving packages from branches with various duties needing to be completed with different time expectations depending on the task

Scanning documents to files per company policy

Returning executed loan packages, per lender instructions, including original documents

Compile, review and record documents required based on transaction and type, via electronic platform or via overnight delivery to County if they do not accept electronic recordings

Accept electronic recorded documents into file, or scan original recordings, to document file per company policy

Return original recordings, per company policy, to appropriate party per instructions

Distribution of policies issued, per company policy

Balance amount required to record necessary documents, refund any overage or transfer funds to file, if necessary, to assure file is in balance

Upload documents to electronic system

Send miscellaneous disbursements, per instructions in file

EXPERIENCE

Minimum two years relevant work experience in the title/settlement/mortgage industry, preferably handling transactions in multiple states

EDUCATION

KNOWLEDGE

Experience in the real estate industry

Specific experience in processing, wiring, post closing and interdepartmental cooperation helpful

SKILLS

Adaptable: displays the capability to adapt to new, different, or changing requirements

Business fundamentals: recognizes the importance of maintaining privacy and confidentiality of company information, as well as that of customers and co-workers, and complies with intellectual property laws

Critical thinking: uses logical thought processes to analyze and draw conclusions

Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients

Dependable and reliable: displays responsible behaviors at work

Initiative: demonstrates a willingness to work and seeks out new work challenges

Integrity: treats others with honesty, fairness, and respect

Planning and organizing: plans and prioritizes work to manage time effectively and accomplishes assigned tasks

Problem solver: demonstrates the ability to apply critical thinking skills to solve problems by generating, evaluating, and implementing solutions

Professional: maintains a professional demeanor at work

Reading: understands written sentences and paragraphs in work-related documents; can apply what is learned from written material to work situations

Respectful: works effectively with those who have diverse backgrounds

Team player: demonstrates the ability to work effectively with others

Telephone skills, including a pleasant phone voice and etiquette

Verbal communication: maintains open lines of communication with others

Writing: uses standard English to clearly communicate thoughts, ideas, and information in written for

ESSENTIAL JOB FUNCTIONS (including physical requirements)

This position requires repetitive use of a keyboard, bending, sitting, squatting, and simple grasping