Processor

Guaranteed Rate, Inc.; Charlotte (NC); Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision

Flexible benefits

Life insurance

Commuter benefits

Pet insurance

Job summary

Guaranteed Rate, Inc. in Charlotte, NC is seeking a Processor to join our team. You will move files from VP sale to UW submission and through to closing, ensuring compliance with investor guidelines and clear communication with borrowers.

You will use Encompass, Outlook, and YBR, review documents, collect fees, manage conditions, and coordinate with Closing Coordinator to ensure timely closings. Remote option within Charlotte area.

Qualifications

• Experience with mortgage processing and loan file management preferred.
• Ability to follow investor guidelines and company procedures.
• Strong communication with borrowers and team members to keep timelines.

Responsibilities

• Review loan files and VP directives; ensure all details are accurate.
• Request and review borrower documents; follow up as needed.
• Collect application fees with disclosures and borrower intent.
• Process third-party orders and re-run AUS to ensure approvability.
• Prepare file for UW submission and work toward Clear to Close (CTC).
• Coordinate with Closing Coordinator to ensure timely loan closing.

Skills

Organizational skills

Strong sense of urgency

Customer service

Communication skills

Tools

Encompass

Outlook

YBR

Job description

Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com.

Job Profile

Processor

Job Description Summary

We are committed to providing a competitive and equitable total rewards package. The compensation for this role is designed to attract, retain, and motivate top talent. The expected base salary range for this position is $50,000 to $60,000 annually.

Job Description

As a Processor, you are the center of the operation. Your primary focus is the swift transition from the VP sale to the UW submission then ultimately to CTC and submission to closing. You will process the file to satisfy investors and GR UW guidelines, while working with the rest of the team to communicate with the borrower and other interested parties to ensure a transparent loan process. You are responsible for "keeping everything together" by following up, restating expectations, and tracking important dates and orders, all within your expected "Time to Task." Can be Remote in the Charlotte Area

Essential Duties and Responsibilities

• Note VP directives and review all details of loan file
• Request, retrieve and review all borrower supporting documents and follow up with borrower as necessary
• Collect application fee upon receipt of signed disclosures and borrowers' intent to proceed
• Process remaining third party orders
• Update Encompass and re-run AUS as necessary to ensure approvability
• Organize the file for complete and proper UW submission, anticipating all potential company and investor requirements, and submit file with intent of Clear to Close
• Once approved, prepare and send the initial/conditional Loan Commitment Letter to the borrower and upload to the EFolder
• Work with borrower or third parties to clear conditions and submit back to UW to obtain CTC
• Once CTC, prep file for clean submission to closing
• Review CD with Closing Coordinator and confirm it is accurate
• Confirm timely loan closing
• Confirm loan funding

Skills and Competencies

Must utilize Encompass, Outlook and YBR. Organizational skills, a strong sense of urgency and ability to adopt key technology tools are critical to the success of this role. Product knowledge and underwriting guideline proficiency required. Customer service and communication skills essential to provide best in class customer service.

Additional Job Description Summary

Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.

• eligibility to participate in a company-sponsored 401(k)
• vacation benefits
• eligibility for medical, dental, vision, and prescription drug benefits
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• life insurance and death benefits
• critical care insurance
• personal accidental insurance
• commuter benefits
• pet insurance
• certain time off and leave of absence benefits
• well-being benefits (e.g., employee assistance program)
• other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources)

Please click this link to learn more about our benefit offerings for Washington State: Benefit Offerings for Washington State

At Rate Companies, we believe in empowering our people to make an impact every day. From industry-leading mortgage solutions to award-winning workplace culture, we’re proud to help our employees grow, collaborate, and succeed together. Introduce yourself to our recruiting team and we’ll connect you with future opportunities that match your skills and interests.