Processing Technician - Hybrid Clerical Specialist

JobAps; Hartford (CT); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits overview

Growth opportunities

Work-life balance

Job summary

Connecticut's Teachers’ Retirement Board in Hartford seeks a Processing Technician to perform complex clerical processing tasks, manage beneficiary forms and demographic changes, and support inquiries via call center and CRM. The role emphasizes accuracy, data integrity, and adherence to state regulations.

The position offers a first-shift schedule, full-time hours, and potential hybrid telework after training, with responsibility for processing sensitive information and contributing to core

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of two (2) years.

Responsibilities

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.

Skills

Office systems

Interpersonal skills

Oral & written communication

Organize workflow

Research

Record keeping

Office equipment

Office suite software

Tools

Microsoft Office Suite

Excel

Outlook

Word

Teams

Job description

Connecticut's Teachers’ Retirement Board in Hartford seeks a Processing Technician to perform complex clerical processing tasks, manage beneficiary forms and demographic changes, and support inquiries via call center and CRM. The role emphasizes accuracy, data integrity, and adherence to state regulations.

The position offers a first-shift schedule, full-time hours, and potential hybrid telework after training, with responsibility for processing sensitive information and contributing to core