Processing Technician

JobAps; Hartford (CT); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Benefits overview

Growth opportunities

Work-life balance

Job summary

Connecticut's Teachers’ Retirement Board in Hartford seeks a Processing Technician to perform complex clerical processing tasks, manage beneficiary forms and demographic changes, and support inquiries via call center and CRM. The role emphasizes accuracy, data integrity, and adherence to state regulations.

The position offers a first-shift schedule, full-time hours, and potential hybrid telework after training, with responsibility for processing sensitive information and contributing to core

Qualifications

• Three (3) years of clerical work experience.
• One (1) year of the General Experience must have involved a full range of clerical duties.
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half year of experience to a maximum of two (2) years.

Responsibilities

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.

Skills

Office systems

Interpersonal skills

Oral & written communication

Organize workflow

Research

Record keeping

Office equipment

Office suite software

Tools

Microsoft Office Suite

Excel

Outlook

Word

Teams

Job description

Introduction

The State of Connecticut, Teachers' Retirement Board (TRB), is seeking to hire a Processing Technician in Hartford. This is an anticipated vacancy.

What we can offer you

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position highlights

• First Shift.
• Monday - Friday.
• Full Time, 40 hours per week.
• Location: 165 Capitol Avenue in Hartford, CT.
• This position is eligible for hybrid telework after successful completion of initial training.

The role

Connecticut's Teachers’ Retirement Board administers retirement and health benefits to the State’s retired teachers, their survivors, and beneficiaries. The TRB maintains over 52,900 active accounts and provides approximately $2.2B in pension payments to 39,650 retirees annually.

We are recruiting for an anticipated vacancy for a Processing Technician. In this role, you will perform complex clerical processing functions including beneficiary forms, demographic information changes, service purchases, withdrawals, vouchers, scanning and mail verification processing in Datacap. You will also respond to internal and external inquiries for information and assist through call center duties and case management through Customer Relationship Management (CRM). Additional duties may include assisting with special clerical projects.

About us

The Connecticut Teachers' Retirement System is governed by Chapter 167a of the Connecticut General Statutes as amended through the current session of the State Legislature. The System is administered by the Teachers' Retirement Board, located in Hartford. The Board consists of sixteen members: four active teacher members, four retired teacher members, the Commissioner of the Department of Education, the State Treasurer, the Secretary of the Office of Policy and Management and five public members appointed by the Governor. All Board members serve without pay but are reimbursed for necessary expenses.

Purpose of job class (nature of work)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

Examples of duties

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

Knowledge, skill and ability

• Knowledge of office systems and procedures;
• Skills
• interpersonal skills;
• oral and written communication skills;
• Ability to
• compose effective correspondence and forms;
• read, comprehend and apply laws, regulations and procedural guidelines;
• organize and coordinate workflow;
• articulate ideas and information effectively;
• perform research assignments;
• devise and maintain record keeping and filing systems;
• examine documents for accuracy and completeness;
• operate office equipment including computers, tablets, and other electronic equipment;
• operate office suite software.

Minimum qualifications - general experience

Three (3) years of clerical work experience.

Minimum qualifications - special experience

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

Minimum qualifications - substitutions allowed

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

Preferred qualifications

• Experience reviewing and processing documents with high attention to detail and accuracy.
• Experience working with Microsoft Office Suite including Outlook, Excel, Word, and Teams.
• Experience contributing effectively to a team environment while managing tasks independently with minimal supervision.
• Experience processing confidential and time sensitive information.
• Experience with customer service in person and in a call center environment.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.