Processing Technician

State of Connecticut - Department of Correction; Hartford (CT); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

State employee benefits overview

Professional growth and development

Healthy work/life balance

Job summary

The Processing Technician will work in the Division of Collection Services, supporting the processing and recordkeeping for state billing and collections. The role involves reviewing materials, setting up admissions and discharges, and coordinating information requests from various state agencies.

Strong computer skills, including Excel (pivot tables) and Access databases, are required, along with the ability to handle confidential information and comply with state statutes and regulations.

Qualifications

• Three years of clerical work experience.
• One year of General Experience must have involved a full range of clerical duties.
• College training may substitute for the General Experience (15 semester hours = 0.5 year) up to two years.
• Preferred: experience billing for Medicaid, Medicare Part A and Part B, Private insurance.
• Preferred: experience using Excel with pivot tables.
• Preferred: experience billing inpatient and outpatient services.
• Preferred: experience processing admissions, discharges, corrections and adjustments.
• Preferred: experience utilizing Access databases and running queries.

Responsibilities

• Performs the most complex duties related to an agency’s clerical processing functions.
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations.
• Makes corrections and/or additions.
• Devises follow up procedures to efficiently and effectively carry out activities.
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives.
• Interprets and applies state statutes and regulations relating to the particular processing service.
• Makes decisions as to case status, transaction permissibility or admissibility.
• Responds to internal and external inquiries for information and assistance.
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs.
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly.
• Maintains records and logs.
• Prepares status or statistical reports related to processing function.
• Assists in maintaining general files in support of processing function.
• Initiates correspondence in carrying out duties.
• Types correspondence, forms, file documentation, etc. in support of processing function.
• May process fees and maintain financial records.
• May lead lower level clerical employees assisting in carrying out processing responsibilities.
• Performs related duties as required.

Skills

Interpersonal skills

Oral and written communication

Knowledge of office systems

Tools

Excel

Pivot tables

Access databases

Job description

Introduction

The State of Connecticut, Department of Administrative Services (DAS), is currently accepting applications for the position of Processing Technician to work in the Collection Services Division.

The Collections Division currently provides comprehensive billing and collection services for care and financial assistance provided to individuals by the State of Connecticut. The Billing Unit within this division is responsible for processing claims for various facilities such as Department of Developmental Services, Department of Children and Families, Department of Veteran Affairs and Department of Mental Health and Addiction Services.

WHAT WE OFFER

• Our State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees

POSITION HIGHLIGHTS

• Full time, 40 hours per week
• Monday through Friday schedule
• First shift hours, 8:00 am to 4:30 pm
• This hybrid position is eligible to apply for telework, in accordance with the Telework Policy.

ABOUT US

Department of Administrative Services – Division of Collection Services provides comprehensive billing and collection services for care and financial assistance provided to individuals by the State of Connecticut. The Billing Unit within this division provides comprehensive billing services for care provided by the Department of Developmental Services, Mental Health and Addiction Services, Children and Families, Veterans Affairs as well as towns participating in the School Based Child Health Program.

THE ROLE

The Processing Technician will receive and examine materials from various sources to determine the proper course of action based on conformance to applicable State statutes and regulations; initiate requests for information from various State agencies; review and examine incoming reports and materials in order to make a determination on case status; respond to internal inquiries for additional information on previous submitted materials; sets-up admissions/discharges and maintain case records in support of the processing function; and perform other related duties as required.

• Using Microsoft Office programs;
• Utilizing and analyzing data from State Database systems;
• Experience and ability to work independently using initiative and problem-solving skills;
• Experience and ability to handle confidential and time-sensitive information;
• Billing for Medicaid, Medicare Part A and Part B, Private insurance;
• Billing Inpatient and Outpatient services;
• Processing admissions, discharges, corrections and adjustments;
• Proficiency using Excel, including pivot tables and formatting;
• Utilizing access databases and running queries.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for independently performing the most complex tasks in carrying out and maintaining a complex clerical processing service having a statewide impact. Services which have a statewide impact are defined as services which directly reach and assist members of the general public.

EXAMPLES OF DUTIES

• Performs the most complex duties related to an agency’s clerical processing functions;
• Examines incoming materials for accuracy, completeness and conformance to state statutes and regulations;
• Makes corrections and/or additions;
• Devises follow up procedures to efficiently and effectively carry out activities;
• Initiates and maintains communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;
• Interprets and applies state statutes and regulations relating to the particular processing service;
• Makes decisions as to case status, transaction permissibility or admissibility;
• Responds to internal and external inquiries for information and assistance;
• Sets up and maintains office procedures, filing and indexing systems and forms for office use and to meet recurring needs;
• Maintains calendars of due dates and initiates recurring work or special clerical projects accordingly;
• Maintains records and logs;
• Prepares status or statistical reports related to processing function;
• Assists in maintaining general files in support of processing function;
• Initiates correspondence in carrying out duties;
• Types correspondence, forms, file documentation, etc. in support of processing function;
• May process fees and maintain financial records;
• May lead lower level clerical employees assisting in carrying out processing responsibilities;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of office systems and procedures;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
• Ability to compose effective correspondence and forms;
• Read, comprehend and apply laws, regulations, and procedural guidelines;
• Organize and coordinate workflow;
• Articulate ideas and information effectively;
• Perform research assignments;
• Devise and maintain record keeping and filing systems;
• Examine documents for accuracy and completeness;
• Operate office equipment including computers, tablets, and other electronic equipment;
• Operate office suite software.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Three (3) years of clerical work experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have involved a full range of clerical duties.

NOTE: For state employees this experience is interpreted at the level of an Office Assistant or Interpreter Clerk.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.

PREFERRED QUALIFICATIONS

• Experience billing for Medicaid, Medicare Part A and Part B, Private insurance.
• Experience utilizing access databases and running queries.
• Experience billing Inpatient and Outpatient services.
• Experience processing admissions, discharges, corrections and adjustments.
• Experience using Excel, including pivot tables and formatting.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.