Social Services Program Specialist

State of Connecticut - Department of Social Services; Hartford (CT); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The State of Connecticut, Department of Social Services (DSS) in Hartford is seeking a Social Services Program Specialist to oversee IT systems supporting IMPACT and related ERP functions. The role includes coordinating projects, testing, and working with IT partners to ensure successful delivery.

The position emphasizes supervisory experience, strong communication, and the ability to translate business needs into technical solutions, with responsibilities across incident handling, change

Formación

• Nine (9) years of professional experience in social services or eligibility determination.
• One (1) year of supervisory experience in IMPACT Eligibility Processing ERP functions.
• Substitution: college hours equaling 1/2 year per 15 semester hours, up to 4 years for a Bachelor's degree.
• A Master's degree may substitute for one additional year of General Experience.

Responsabilidades

• Oversees and validates systems procedures, schedules and results reporting.
• Assists in incident investigation, project planning and status updates.
• Leads test team activities: test plans, results, defects, corrective actions.
• Coordinates and disseminates communications to DSS and partners regarding systems.
• Participates in Change Request processes and in release management and CCB functions.
• Interprets business requirements into technical requirements for IT developers.
• Supports IT and business partners and works with system integrators.

Conocimientos

IMPACT modules

Process mapping

Project coordination

Test planning

Analytical thinking

Communication skills

Herramientas

IMPACT ERP

Descripción del empleo

Introduction

The State of Connecticut, Department of Social Services (DSS) is recruiting a Social Services Program Specialist position located in Hartford, CT.

Position Highlights:

• Full-time, 40 hours per week
• First (1st) shift
• Monday - Friday
• 8:00 a.m. - 4:30 p.m.
• Hartford, CT

The Role:

The Social Services Program Specialist will participate in agency and interagency projects and initiatives that support the department’s multiple divisions responsible for providing services to the residents of Connecticut.

This position maintains managerial oversight for the Business Systems team, a functional unit within the Division of Business Systems. The team is responsible for providing business guidance for multiple Eligibility and Enrollment projects and the corresponding systems across the Department of Social Services. The systems/projects supported include ImpaCT, ahCT, ConneCT, AVS, EMPI, Progressive Web Application, IVR/Benefits Center, Universal Assessment, RLog, Texting, CCSES+, myCT, PHE Unwinding and Scan Optics and any others the department may identify.

About Us:

DSS delivers and funds a wide range of programs and services as Connecticut’s multi-faceted health and human services agency. DSS serves about 1 million residents of all ages in all 169 Connecticut cities and towns. We support the basic needs of children, families, older and other adults, including persons with disabilities. Services are delivered through 12 field offices, central administration, and online and phone access options.

What’s In It For You:

Visit our new State Employee Benefits Overview page!

• Professional growth and paid professional development opportunities.
• A healthy work-life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information.

Discover the opportunity to:

• Engage in a rewarding career
• Assist our employees so they can achieve success
• Make a difference in the public sector
• Work together in a collaborative team environment

Purpose of Job Class (NATURE OF WORK)

In the Department of Social Services this class is accountable for providing complex functional and technical support to a unit engaged in support of the IMPACT, Eligibility Processing Enterprise Resource Planning (ERP) business functions.

Examples of Duties

• Oversees and validates systems operational procedures, schedule and results reporting;
• Assists in incident investigation, project planning and status updates;
• Participates in the Change Request process from initiation through implementation including approval from the Change Control Board (CCB);
• Participates in the project Business System Design (BSD) session;
• Leads test team activities such as developing test plans, validating test results, tracking defects and implementing correction plans;
• Validates that the requirements traceability matrixes (RTM) are developed, maintained and completed;
• Performs application security management role;
• Monitors and escalates project IT concerns to DSS management;
• Assists IT developers by interpreting business requirements into technical requirements;
• Develops, reviews and monitors operational procedures;
• Participates in project Technical Detail Design (TDD) sessions to ensure they are completed, accurate and validated against the Business System Design;
• Assists in application help desk support for user systems;
• Works closely with IT, business partners, system integrators and other state agencies;
• Acts as project coordinator for small IT projects that do not have permanent project managers;
• Coordinates and disseminates communications to DSS and business partners concerning DSS application systems;
• Participates in the release management and CCB functions assuring that IT technical updates are planned, scheduled and implemented in a timely manner;
• Participates in the Information Technology Systems Project Management Office and project tracking groups;
• Perform related duties as required.

Knowledge, Skill and Ability

• Considerable knowledge of
• IMPACT modules and how they are integrated;
• and the ability to map business processes;
• programming logic, validation testing, script writing and other troubleshooting software;
• and ability to interpret and apply relevant agency policies and procedures as well as state/federal laws, statutes and regulations;
• Knowledge of community organizations and social services agencies;
• Considerable
• interpersonal skills;
• oral and written communication skills;
• analytical and problem solving skills;
• presentation and training skills;
• Considerable ability to
• plan, organize and coordinate complex business processes;
• handle multiple projects;
• gather and communicate technical information to the appropriate sources;
• utilize Enterprise Resource Planning systems;
• Supervisory ability.

Minimum Qualifications - General Experience

Nine (9) years of professional experience in a social services program, determination of client eligibility for public assistance or technical business support.

Minimum Qualifications - Special Experience

One (1) year of the General Experience must have been in a supervisory capacity in the provision of IMPACT Eligibility Processing Enterprise Resource Planning business functions.

NOTE: For state employees this experience is interpreted at the level of a Social Services Supervising Analyst.

Minimum Qualifications - Substitutions Allowed

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.

Special Requirements

• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

Acknowledgement

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.