Processing Specialist

The Chronicle Of Higher Education, Inc.; Cold Spring (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Processing Specialist at Northern Kentucky University. This pivotal role involves managing student-related transactions, supporting financial assistance and registration services while ensuring data integrity.

Applicants should possess a high school diploma, 1-2 years of relevant experience, and strong customer service skills. The position operates in a fast-paced environment, emphasizing teamwork and flexibility.

Qualifications

• 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Ability to manage high-volume transactional work accurately.
• Strong communication skills and professionalism.

Responsibilities

• Process student-related transactions in accordance with policies.
• Collaborate with functional areas for accurate service delivery.
• Maintain data integrity and confidentiality of student records.

Skills

Customer service skills

Attention to detail

Organizational skills

Time-management skills

Education

High school diploma or GED

1–2 years of college or equivalent coursework

Job description

Position Title:

Processing Specialist

Position Type:

Regular

About the Role:

Northern Kentucky University invites applications for a Processing Specialist within the One Stop Student Services Center. This position serves as a key operational role supporting student-facing services by processing a variety of transactions and maintaining accurate student records across multiple functional areas, including financial assistance, student accounts, and registration-related services.

The Processing Specialist works collaboratively with One Stop staff and campus partners to ensure efficient, accurate, and timely processing while supporting a seamless student experience.

Primary Responsibilities

• Process student-related transactions and records in accordance with university policies and federal/state regulations (e.g., financial aid, billing, registration support, and general student services).
• Review documentation for completeness and accuracy; resolve discrepancies and follow up with students or campus partners as needed.
• Maintain data integrity across university systems by entering, updating, and auditing information.
• Provide front-line or tiered support to students and families by responding to inquiries via in-person, phone, and electronic communication channels.
• Collaborate with functional areas (Financial Aid, Registrar, Student Account Services, Admissions) to ensure consistent and accurate service delivery.
• Assist with peak processing periods (e.g., start of term, financial aid cycles) and adapt to changing priorities.
• Maintain confidentiality of student records in compliance with FERPA and university policies.
• Support continuous improvement efforts by identifying process inefficiencies and recommending enhancements.

Qualifications

• High school diploma or GED required; post-secondary education (1–2 years of college or equivalent coursework) preferred.
• Minimum of 1–2 years of experience in an administrative, customer service, or data-processing environment.
• Strong attention to detail and ability to manage high-volume transactional work accurately.
• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent customer service and communication skills.
• High level of accuracy, discretion, and professionalism.
• Ability to work both independently and as part of a team.

Why Join NKU

Northern Kentucky University is a student-ready, regionally focused institution committed to delivering high-quality, student-centered services. The One Stop Student Services Center plays a critical role in simplifying processes and improving the student experience.

Work Environment & Physical Demands

This position operates in a fast-paced, student-centered environment requiring regular interaction with students, faculty, and staff. Flexibility is required during peak periods.