Processing Assistant III

Franklin County, NC; Louisburg (NC); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with 4% employer contribution

Paid holidays

Wellness program

Job summary

The Franklin County Department of Social Services is seeking a proactive Processing Assistant III to serve as the administrative backbone of the agency, handling vital records, coordinating workflows, and ensuring timely, accurate support for local families.

This 40-hour workweek role offers a comprehensive benefits package and a stable government career. Ideal candidates will have strong clerical skills, attention to detail, and a commitment to public service in Louisburg, NC.

Qualifications

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through office assistant/secretarial experience or equivalent.
• Strong clerical skills, including filing, typing, and organization.
• Ability to work with the public and maintain confidentiality in a governmental setting.

Responsibilities

• Provide administrative support for the assigned division.
• Manage records, reports, files and public inquiries.
• Prepare and maintain documents, verify information, and execute standard record keeping.
• Operate standard office equipment and assist with mail processing.
• Support daily office operations and coordinate workflow.

Skills

Records management

Public contact

Clerical support

Data entry

Education

High school diploma or equivalent

Job description

Position Summary The Franklin County Department of Social Services is looking for a proactive, organized Processing Assistant III to be the administrative backbone of our agency. In this crucial role, you will manage vital records, coordinate fast‑paced workflows, and ensure local families receive the timely, accurate assistance they deserve. If you have exceptional administrative skills, a sharp eye for detail, and a passion for public service, bring your talents to Franklin County and help us deliver excellence to our community every day.

Compensation

$32,799-$36,079

• To Be Determined Based on Experience and Qualifications**

Benefits

Franklin County offers a competitive benefit package designed to encourage and support your health, well‑being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short‑term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county‑observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistance program.

For more information about Franklin County benefit options please click here https://www.franklincountync.gov/194/Benefits-Summary.

An employee in this position performs a variety of administrative support duties for an assigned division. Work includes concentration in the areas or records, reports, files and public contact. Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping, public contact including receiving and providing information and problem solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operations. Work involves the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.

Work Schedule

Monday – Friday 8am to 5pm. In the event of a disaster in the county, employee will work rotating shifts at Emergency shelter.

Essential Duties And Responsibilities/Knowledge, Skills, Abilities

Public Contact

Answering telephone and greeting visitors; providing general program information; typing documents; preparing and maintaining files and records. Acts as receptionist; greets visitors; answers telephone; provides Information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitor to appropriate division. Visitors, other county agencies to deliver or collect materials.

Records and Reports

Enters a variety of data into the computer; prepares reports and logs, screens, verifies and reconcile data; sorts, indexes and maintains files; maintains records on customer requests.

Composition

Types a variety of documents including correspondence, list, labels, reports, memorandums, etc.; checks items for clerical accuracy and completeness.

Office Equipment Operation

Operates a variety of standard office equipment.

Mail

Receives, sorts, processes and distributes incoming and outgoing mail.

Knowledge, Skills, And Abilities

General knowledge of office or work unit procedures, methods and practices. General knowledge of and ability to use correct spelling, punctuation and specialized vocabulary; ability to proofread. General knowledge of office accounting and record keeping procedures, mathematics and their application in the work environment. Ability to learn and apply a variety of guidelines applicable to the work process. Ability to use a variety of office equipment. Ability to work with people with courtesy and tact in performing public contact duties. Ability to record and compile information based on general guidelines. NC 00403 Ability to balance and reconcile figures. Ability to screen communications based on predetermined guidelines. Ability to gather and give information and instructions regarding the work process and procedures. Ability to learn to use specialized office equipment. May require the ability to coordinate the work of other support staff, student workers or volunteers. Ability to learn to use specialized office equipment.

Desirable Education and Experience

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Other Information

Possession of a valid NC driver's license upon hire.