Process Writer

KCC; Simpsonville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

DailyPay

9 Paid Holidays

Quarterly bonuses

Health/Dental/Vision

401K

Vacation

ESOP

Safety shoe voucher

Job summary

KCC is seeking a Technical Writer to create and maintain detailed internal and customer-facing documentation for its HVAC&R products. You will collaborate with NPD, Product Engineering, Controls, Quality, Field Services, and Project Management to translate complex topics into clear manuals and guides.

Ideal candidates have strong writing skills, a drive to learn about new and sometimes complex topics, and the ability to produce user-friendly content that stays current with product features

Qualifications

• Degree (or 2+ years experience) in Technical Writing, English, Communications, Engineering or Manufacturing Technology or a related field.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Detail-oriented with strong organizational skills and ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills.
• Strong computer literacy and Microsoft Office Suite experience (Excel, Outlook, Word).
• Proficient user of Adobe and similar editing programs.

Responsibilities

• Create and maintain technical documentation, including service guides, installation and operation manuals, and product datasheets.
• Work with cross-functional teams to ensure accuracy of literature content on a regular basis.
• Ensure internal documentation is organized, archived as needed, and accessible to all teams.
• Maintain the log of field modifications and update job submittal documentation accordingly.
• Develop style guides and ensure new/updated materials adhere to these requirements.
• Stay up to date with the latest controls releases and products at KCC.

Skills

Technical writing

Strong communication

Attention to detail

Project management

English fluency

Education

Degree in Technical Writing/Engineering/Communications (or 2+ years experience)

Tools

Adobe editing tools

Microsoft Office

Document control systems

Job description

KCC is an employee-owned, technology-driven company in the HVAC&R industry, developing products and solutions to meet today’s rapidly changing needs for greater efficiency and electrification. KCC has multiple divisions: construction, local HVAC&R service, and the design/manufacturing of commercial HVAC&R equipment. This position is for the design and manufacturing division, which includes rooftop units, air handlers, desiccant dehumidification, refrigerant and hot/chilled hydronic systems

Our Mission:

KCC enhances the lives of our customers, partners, employee-owners, and communities by providing innovative HVAC solutions.

Benefits:

We Now offer: DailyPay!
"Work Today, Get Paid Today!"

• 9 Paid Holidays
• Quarterly bonuses
• Quarterly rate increase
• Health, Dental, Vision insurance, and other Ancillary coverages
• 401K
• Monthly Accrued Vacation
• Employee Assistance Program
• Employee Stock Ownership Plan (ESOP)
• Safety Shoe Voucher Program

Summary:

As a Technical Writer you will create detailed literature that is clear, concise, and thorough for internal and customer-facing uses. You will work closely with multiple teams within NPD, Product Engineering, Controls, Quality, Field Services, and Project Management to document complex information and transform into user-friendly content as necessary. Your work plays a vital role in keeping the latest information on our products’ features, controls, and troubleshooting readily available and up to date. This role is ideal for someone with strong writing skills with an interest in learning new topics, sometimes complex, and turning them into useful documents.

Essential Functions or Responsibilities:

• Create and maintain technical documentation, including service guides, installation and operation manuals, and product datasheets.
• Work with cross-functional teams to ensure accuracy of literature content on a regular basis.
• Ensure internal documentation is organized, archived as needed, and accessible to all teams.
• Maintain the log of field modifications and update job submittal documentation accordingly.
• Develop style guides and ensure new/updated materials adhere to these requirements.
• Stay up to date with the latest controls releases and products at KCC.

Qualifications/Skills:

Requirements

• Must be able to meet safety/physical requirements.
• Degree (or 2+ years experience) in Technical Writing, English, Communications, Engineering or Manufacturing Technology or a related field.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Detail-oriented, with strong organizational skills and the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills.
• Strong computer literacy and Microsoft Office Suite experience (Excel, Outlook, Word).
• Proficient user of Adobe and similar editing programs.

Prefer

• Experience writing for technical equipment, HVAC industry is a plus.
• Experience being in a manufacturing environment; comfortable going to production floor if necessary to review units/materials.
• Familiarity with version control and document management systems.

Safety/Physical requirements:

• Ability to lift 50 lbs.
• Fluent in English.
• Requires bending, stooping, and standing.
• Must be able to stand from six (6) to eight (8) hours per day.
• Follow established safety policies including, but not limited to, mobile equipment, PPE, emergency response, HAZCOM, first-aid response, etc.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required by the employee for this job. Duties, responsibilities, and activities may change over time with or without warning.

KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
For any questions you can contact:
Terra Beaver – Talent Specialist – [e-mail] – 502-493-5848
Laura Zoghbi – Recruiting Coordinator – [e-mail] – 502-493-5859