Process Training Specialist (3rd Shift)

TD SYNNEX North America; Fort Worth (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Elective Benefits

Leadership programs

Professional development

Life Empowerment Program

Job summary

TD SYNNEX North America is seeking an Operations Trainer to deliver hands-on SOP training, support onboarding, and partner with Quality teams to ensure safety and process adherence. The role involves collaboration with multiple departments in a distribution center environment.

The position emphasizes training effectiveness, documentation, and continuous improvement within a night shift schedule. High school diploma or GED is required, associate degree preferred.

Qualifications

• Deliver hands-on training on SOPs and procedures.
• On-the-job training, coaching, and development.
• Assist in onboarding and orientation programs.
• Maintain training records and documentation.
• Collaborate with Quality & Continuous Improvement teams.
• Identify opportunities to improve processes.
• Ability to lift and transport up to 60 pounds.
• Intermediate computer skills and quick learning of new systems.

Responsibilities

• Deliver hands-on training on departmental SOPs and operational procedures.
• Serve as SME for assigned operational areas.
• Conduct on-the-job training, coaching, and employee development.
• Support onboarding and orientation activities.
• Collaborate with Quality & CI teams to uphold standards.
• Identify and recommend process improvements.
• Perform productivity-related tasks to support operations.
• Review and update SOPs with cross-functional teams.
• Assess training effectiveness via surveys and metrics.
• Maintain accurate training records and documentation.

Skills

Training delivery

SOP expert

Coaching & mentoring

Onboarding

Communication skills

Organizational skills

Time management

Attention to detail

Interpersonal skills

Leadership

Confidentiality

Data entry

Mathematical skills

Learn new systems quickly

Lift up to 60 pounds

Education

High School Diploma or GED

Associate Degree preferred

Job description

Shift: Monday - Thursday, 10:00 PM - 8:30 AM

The Operations Trainer provides process-related training to new and current distribution center associates. This role serves as a Subject Matter Expert (SME) on department Standard Operating Procedures (SOPs) and supports quality, safety, and security initiatives through training, auditing, and employee onboarding. The Operations Trainer partners closely with the Operations Training Specialist to execute the site's overall training strategy.

What You'll Do

• Deliver hands‑on training to new and existing associates on departmental SOPs and operational procedures.
• Serve as a subject matter expert for assigned operational areas.
• Conduct on-the-job training, coaching, and employee development activities.
• Support employee onboarding and orientation programs.
• Partner with the Quality & Continuous Improvement team to promote quality, safety, and security standards.
• Identify and recommend process improvement opportunities.
• Perform productivity‑related tasks to support operational requirements.
• Collaborate with Operations Training Specialists, Industrial Engineers, Logistics Center Directors, Auditors, and Quality teams to review new and existing SOPs.
• Assist in evaluating training effectiveness through surveys, performance metrics, and skills assessments.
• Maintain accurate training records and documentation.
• Perform other duties as assigned.
• Meet attendance and punctuality expectations.
• Maintain a safe and organized work environment.

What We're Looking For

• Ability to follow instructions and seek clarification when needed.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Proven leadership skills and willingness to coach and develop others.
• Strong interpersonal skills with the ability to work effectively across diverse teams.
• Ability to build and maintain positive working relationships.
• Adaptability and flexibility in a fast‑paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality of sensitive information.
• Basic clerical, data entry, and mathematical skills.
• Intermediate computer proficiency and ability to learn new systems quickly.
• Ability to safely lift and transport up to 60 pounds.
• Commitment to maintaining quality, safety, and ethical business standards.
• Previous training, coaching, or mentoring experience preferred.

Education

• High School Diploma or GED required.
• Associate Degree preferred.

Working Conditions

• Distribution center environment with potential exposure to extreme temperatures
• High noise levels
• Elevated work areas
• Wet or humid conditions
• Outdoor weather conditions
• Classroom and office environments.
• Occasional overtime or non‑standard work hours as business needs require.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company