Process Support Engineer III

Applied Materials; Phoenix (AZ); On-site; USD 108,000 - 148,500; Full time

Job summary

Applied Materials is seeking a Process Support Engineer to provide on‑site customer support, diagnose complex systems, and help develop leading‑edge semiconductor fabrication processes. You will design experiments, analyze data, and report findings to support engineering decisions and customer success.

The role emphasizes collaboration with customers and internal teams, strong communication, and the ability to lead small projects while applying best practices and technical knowledge to deliver

Qualifications

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics or related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders.
• Communication proficiency in English language.

Responsibilities

• Provide high‑visibility customer support through on‑site installations, system diagnoses, and the service and repair of complex systems and equipment.
• Work closely with the customer to develop leading‑edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices.
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics and compile reports with high‑level conclusions on technically challenging process engineering experiments.
• Troubleshoot complex problems; perform multiple root cause analyses; and resolve a variety of difficult process engineering and customer product issues.
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements.

Skills

Interpersonal skills

Communication skills

English proficiency

Customer support

Education

Bachelor's degree in chemistry/physics/materials/electrical engineering or related field

Master's degree or PhD in a related field (preferred)

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $108,000.00 - $148,500.00

Location: Phoenix, AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (https://hrportal.ehr.com/applied/).

Process Support Engineer – Responsibilities

• Provide high‑visibility customer support through on‑site installations, system diagnoses, and the service and repair of complex systems and equipment.
• Work closely with the customer to develop leading‑edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices.
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics and compile reports with high‑level conclusions on technically challenging process engineering experiments.
• Troubleshoot complex problems; perform multiple root cause analyses; and resolve a variety of difficult process engineering and customer product issues.
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements.

Minimum Qualifications

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics or related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders.
• Communication proficiency in English language.

Preferred Qualifications

• Master’s degree or PhD in a related field.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job‑related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site (https://www.appliedmaterials.com/us/en/careers.html) accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e‑mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.