PROCESS SUPPORT ASSISTANT - North FL

FAMILY SUPPORT SERVICES OF NORTH FLORIDA INC; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health Insurance

Dental Plan

Life Insurance

PTO

Paid Holidays

Well-Being Program

401k Plan

FSA

Job summary

Family Support Services of North Florida Inc. in Jacksonville seeks a detail-oriented clerical specialist to verify agencies and supervise case managers for children in out-of-home care.

You will manage timely mail flow to the Agency for Health Care Administration and coordinate Medicaid-related documentation. The role requires 3 years of clerical or data-management experience, familiarity with automated systems, and knowledge of federal funding guidelines.

Qualifications

• Three years in a clerical, data management or related field.
• Knowledge of automated systems and federal funding guidelines preferred.
• Experience with Medicaid mail handling and eligibility documentation is a plus.

Responsibilities

• Identify and route Medicaid applications to DCF within 48 hours of removal.
• Handle all Medicaid mail and ensure new dental and medical cards are directed to the case manager/Agency.
• Ensure mail is forwarded to the appropriate agency daily.
• Attend meetings and perform other duties as assigned.

Skills

Clerical

Data entry

Automated systems

Education

High school diploma or GED

Tools

FSFN

Job description

Join our team at FSS and enjoy comprehensive benefits including but not limited to:Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.Dental Plan: Enjoy an employer-paid dental plan for our valued employees.Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.Paid Time Off (PTO): Relax and recharge with our generous PTO plan.Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.Job SummaryThis position verifies the assigned agencies and case managers providing supervision to children in out of home care. Ensuring mail from the Agency for Health Care Administration (AHCA) is provided in a timely manner to case manager.Essential Job DutiesIdentifying new clients removed and assigned case managers/agency to route Medicaid applications to DCF within 48 hours of removal to send to Agency for Health Care AdministrationHandle all Medicaid mail, MMA mail and ensure new dental and medical cards are directed to the case manager/AgencyEnsuring mail is forwarded to the appropriate agency dailyTrack and send Adoption TANF notices and GAP TANF for redeterminations monthlyRequest pertinent eligibility documents for foster care and adoption files from employers, case managers, child protective investigators and track receiptSend notices to CPI’s, FSC’s for eligibility applications and track when receivedEnter data received from employers in FSFN and notify Rev Max Manager/Director to have initial eligibility voided to updateScan documents received into FSFN file cabinetAttend appropriate meetingsPerform other duties as assignedSchedule & HoursMonday – Friday, 8:30 am – 5:00 pm. Hybrid schedule.Education: High school diploma or GEDExperience: Three years in a clerical, data management or related field. Knowledge of automated systems and federal funding guidelines preferredFSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at [e-mail] for our Duval and Nassau counties.