Transportation and Visitation Coordinator

FAMILY SUPPORT SERVICES OF NORTH FLORIDA INC; Yulee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

FAMILY SUPPORT SERVICES OF NORTH FLORIDA INC seeks a Visitation/Transportation Coordinator to manage transportation for visits for parents, children, and caregivers and to facilitate sibling visits when needed. You will observe visits, communicate feedback, and coordinate schedules to minimize barriers for families.

The role requires flexibility, strong time management, and the ability to document case activities in FSFN.

Qualifications

• High school diploma or GED required.
• Valid driver’s license and insurable under company policy.
• CPR and First Aid certifications preferred.

Responsibilities

• Observe and monitor family visits for children and families involved in the child welfare system.
• Coordinate schedules between involved parties and provide transportation to visitations when needed.
• Maintain accurate and timely documentation of family visitations/interactions.
• Maintain and file records on all cases and related documentation in FSFN.
• Attend team meetings and court appearances when requested to support family progress.

Skills

Driver's License

Experience with children and families

Time management

Observation and reporting

Education

High school diploma or GED

Bachelor’s degree in a human service field preferred

CPR Certification

First Aid Certification

Job description

Transportation and Visitation CoordinatorJoin our team at FSS and enjoy comprehensive benefits including but not limited to:Tuition Reimbursement: Earn up to $5,250 per qualifying year to invest in your education.Health Insurance: Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.Dental Plan: Enjoy an employer-paid dental plan for our valued employees.Life Insurance: Your peace of mind matters to us. We provide employer-paid life insurance.Employee Assistance Program (EAP): a free, confidential resource, available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.Paid Time Off (PTO): Relax and recharge with our generous PTO plan.Paid Holidays: Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!Well-Being Program: Stay healthy and engaged with our highly interactive well-being program. Employees can earn three additional PTO days per plan year by simply participating.401k Plan: Secure your financial future with our 401k plan with employer contribution of 3%.Additional Benefits: Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.Job SummaryThe Visitation/Transportation Coordinator is responsible for the transportation of parents, children and/or caregivers to and from scheduled court ordered visits. There is also the responsibility of facilitating visitation between siblings when living in separate homes and visits are unable to occur naturally between the caregivers.The Visitation/Transportation Coordinator will serve to observe and monitor family visits of those who are involved in the child welfare system. These family visits will be focused on the individual needs of the children/families and will occur in a wide variety of settings based on safety and best interests of the family. The Visitation/Transportation Coordinator will always be within visual and auditory proximity of family visit at all times.The Visitation/Transportation Coordinator will work to remove all barriers related to visitations with families by coordinating schedules between the involved parties, providing transportation when needed to various participants and offering flexible scheduling to accommodate families which will include some nights and weekend availability. This job requires good time management, problem solving, and organizational skills in addition to ability to be flexible.feedback to parents regarding their parenting skills, offer praise, and may provide guidance on how to improve interactions. The Visitation/Transportation Coordinator will have an understanding of child development, basic childcare, discipline, and community resources as necessary, as well as, possess a basic understanding child abuse and neglect risk factors (such as mental illness and substance abuse).The Visitation/Transportation Coordinator will assist with transportation needs within the agency on an as needed basis. Examples of this would be taking parents and children to medical and mental health appointments, assisting in obtaining birth and medical records and general transportation and driving as needed for the Nassau Service Center.This position operates on a flexible 40-hour workweek that is driven by the needs of the families served rather than a fixed daily schedule. While general business hours are 8:30 a.m. – 5:00 p.m., the Visitation/Transportation Coordinator is expected to adjust their schedule to accommodate visitation, transportation, and service needs, which may include early morning, evening, and occasional weekend hours.Employees in this role are responsible for proactively managing their schedules, ensuring that all assigned appointments, visits, and responsibilities are completed in alignment with case requirements and family availability.Essential Job DutiesObserve and monitor family visits of those who are involved in the child welfare system. Provide effective feedback to parents regarding their parenting skills, offer praise, and provide guidance on how to improve interactions.Coordinate schedules between the involved parties and provide transportation to visitations when needed.Responsible for accurate and timely documentation of family visitations/interactions.Maintaining and filing records on all cases, including correspondences, and other documentation related to each case directly into FSFN.Attend team meetings/staffings to communicate the progress and needs of the family to the child welfare team. Attend court as requested and could be required to testify to the facts of how visitation is being carried out and family progress and/or concerns.Perform other duties as assigned.Minimum QualificationsHigh school diploma or GED required. Bachelor’s degree in a human service field is preferred.Minimum of 2 years experience working with children and/or families.Valid Driver’s License and must be insurable under company’s automobile policy.CPR and First Aid CertificationSchedule & HoursStandard hours are 8:30 a.m. – 5:00 p.m., but this role requires a flexible schedule—including early mornings, evenings, and occasional weekends—to accommodate visitation and transportation needs.Once the offered candidate accepts, they must complete the following:a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.comClear a local background check from the County in which you reside – you need to go to a local police station or sheriff’s office and request a background check.Clear a substance abuse screen.Provide copies of all degrees prior to your first day of employment.Clear a Motor Vehicles Record check and must be insurable under the company’s automobile policy.Provide copy of driver’s license.Provide copy of automobile insurance if deemed to be a driving risk.Positive references.Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).FSS provides equal employment and advancement opportunity for all individuals without discrimination because of race, creed, color, gender, religion, age, national origin, disability, military status, marital status, or the other protected categories as defined by the EEOC and takes affirmative action in the implementation of this policy. If accommodation is needed in order to participate in the application process, please contact the Human Resources department at [e-mail] for our Duval and Nassau counties.Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Flexible spending account* Health insurance* Life insurance* Paid time off* Retirement plan* Tuition reimbursement* Vision insuranceWork Location: In person